Senior Information Technology Engineer

Summary:Starfish Computer Corporation’s Senior IT Engineer (Managed Services Engineer - Level 3) is responsible for the on-going and continuous operation of our clients’ Information technology environments. Highly trained and certified, the Senior IT Engineer, is an expert in infrastructure technologies including Microsoft servers and domains, virtualization, networking, security, data storage and recovery.The Senior IT Engineer, is assigned as the primary person to oversee and own all technical aspects of the assigned clients’ environments and projects. They work in concert with Starfish Computer Corporation’s internal Help Desk and technical resources (with dedicated Level 1 and Level 2 support), the client’s own on-site support technicians (if any), and other Starfish team members to deliver managed services offerings and project executions to our clients that are “best in class”.Job Functions & Responsibilities:Be the lead technical resource for the assigned clients’ projects while maintaining a balance between the roles of project manager and technical advisorCoordinate efforts on behalf of assigned clients between themselves, client support teams and Starfish internal resourcesOptimize the client’s service offering including Microsoft platforms, IP networking, telephony platforms, storage and data protection and recovery, mobile devices, servers, laptops, desktops, virtualizationAssists in the preparation of client and prospect proposals and project plans including timeframes, budget estimates (time) and project milestonesManage, support, install and upgrade Microsoft Servers in Physical and Virtual environmentsEnsure that the client environment is comprehensively documented and keep Starfish internal management systems up-to-dateRecommend capacity and performance plans for assigned client environmentProvides technical support to all clients & end users of service tickets at P3 or greater to resolutionManages client & end user expectations by conveying estimated resolve time and communicates with client & end user throughout troubleshooting processCreate preventative maintenance plans with detailed instructions that Level 1 and Level 2 engineers can reliably execute – either remotely or at client siteWork directly with Level 1 and Level 2 engineers to identify and resolve potential or on-going problemsDocuments, tracks, and monitors all incoming service requests to completionDetermine root cause analysis of service outages and complete or coordinate resolutionsResponds to assigned service orders for technical supportEnsures personally that all support tickets classified as P2 or P1 have been resolvedContinues to expand skillset through on-going and additional partner certificationsGeneral Requirements & Information:This is a remote position that will support clients of Starfish in northwest Ohio and southeast Michigan.Full-time positionCompetitive salary and benefits packageParticipate in an on-call support rotation (current rotation is once every twelve (12) weeks)Technical Requirements, Skills & Experience:Strong Active Directory, Windows Exchange, VMware and/or Hyper-V skills and integration experienceExperienced leading the delivery of systems engineering and related projects within managed services, corporate IT, consulting, or similar environmentsExperience supporting MS Windows Server, MS Exchange and MS SQLExperience with firewall technologiesDemonstrable experience with vendor managementWorking knowledge of infrastructure monitoring toolsCreates and maintains system documentationExperience with network backup, antivirus, spam filters, and network/PC securityWorking knowledge of routed and switched network communicationsWorking knowledge of wireless data communicationA+, Network+, MCITP, MCSE certification a plus4-year degree or equivalent work experience