Care Navigator

4 days ago


Framingham, United States HealthDrive Corporation Full time
Overview

The medical assistant plays a vital role coordinating care for patients with chronic conditions, collaborating with healthcare providers, and ensuring the delivery of high-quality, patient-centered services. This position is located in our corporate office in Framingham, MA.

Responsibilities

  • Engage/enroll eligible patients, educate them on the value of our CCM services, and obtain verbal consent for services
  • Gather and document medical history, chronic conditions, functional abilities, and psychosocial needs from various sources
  • Schedule appointments, referrals, and diagnostic tests as directed by healthcare providers and follow up on patient referrals and orders
  • Serve as the primary point of contact for patients, caregivers, and healthcare providers, facilitating communication and coordination of care
  • Advocate for patients' needs and preferences within the healthcare system, addressing any barriers to care or access to services
  • Monitor patients' health status, medication adherence, and progress towards treatment goals through regular check-ins and follow-up appointments
  • Follow up with patients between appointments to assess their progress, address any concerns or questions, and reinforce care plans
  • Proactively identify any changes or concerns in patients' health status and notify care team.
  • Maintain accurate and up-to-date documentation of patient assessments, care plans, interventions, and outcomes in electronic health records (EHR) or other documentation systems.
  • Prepare reports, summaries, and quality improvement data for review by healthcare leadership and regulatory agencies as required
  • Communicate clearly and professionally with patients, families, and caregivers to ensure understanding of treatment plans and instructions

Qualifications

  • Strong communication, interpersonal, and organizational skills
  • Knowledge of medical terminology, HIPAA regulations, and electronic health records (EHR) system
  • High school diploma or equivalent required
  • Certification as a Medical Assistant (CMA) or Registered Medical Assistant (RMA) preferred
  • Previous experience in a healthcare setting, preferably in a role involving patient care and chronic disease management

Employee must be able to perform the essential functions of this position satisfactorily, with or without a reasonable accommodation. Employer retains the right to change or assign other duties to this position.

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