Claims Representative

3 weeks ago


Boston, United States Plymouth Rock Assurance Full time

The qualified candidate will be able to handle pending Automobile Bodily Injury losses, which includes minor to high severity Bodily Injury, uninsured and underinsured motorists’ claims for both Commercial and Personal Auto. The individual will be responsible for screening losses and determining coverage exposures. The ideal candidate will be familiar with comparative negligence and current state and federal regulatory laws. The position requires the ability to investigate, evaluate, and negotiate all aspects of commercial and personal automobile claims. This includes all facets of the litigation process and the appropriate partnership with our inside and outside counsel.


Duties and Responsibilities:

  • Investigate motor vehicle accidents to determine coverage and liability of minor to high severity motor vehicle accidents, including interviewing customers, claimants, and witnesses.
  • Maintain accurate reserves, including timely reserve adjustments
  • Diligently manage loss adjustment expenses
  • Communicate with policyholders, agents, underwriters, and claims management
  • Complete large loss reports, as necessary
  • Retain expert vendors, as necessary, to aid in the investigation and evaluation of each claim
  • Adherence to our best practices and litigation management guidelines
  • Excellent problem solving, negotiation, organizational and prioritization skills


Job Requirements:

  • A college degree from an accredited university or a combination of experience and education
  • A minimum of five years auto casualty experience
  • Insurance designations (CPCU, AIC SCLA etc.…) is a plus
  • Able to work in a fast-paced environment with the ability to multi-task and prioritize assignments, based on their overall level importance.
  • Strong verbal and written communication skills
  • Litigation experience
  • In-depth knowledge of customer service techniques and processes.
  • Strong presentation skills (Large Losses)
  • Assist with special projects within the claim’s organization


Why work for us:

  • 4 weeks accrued paid time off + 9 paid national holidays per year
  • Remote work equipment
  • Onsite free fitness center
  • Tuition Reimbursement
  • Low cost and excellent coverage health insurance options (medical, dental, vision)
  • Gym membership reimbursement
  • Robust health and wellness program and fitness reimbursements
  • Auto and home insurance discounts
  • Matching gift opportunities
  • Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
  • Various Paid Family leave options including Paid Parental Leave



About the Company

Pilgrim Insurance is a member of The Plymouth Rock Group of Companies which together write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic. Established in 1987, Pilgrim Insurance Company has over thirty years of experience handling both Massachusetts personal and commercial lines of business in the voluntary and residual markets, where we have built an unparalleled reputation for service. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts.



  • Boston, United States Plymouth Rock Assurance Full time

    Overview: If you are a seasoned claims professional with a passion for delivering exceptional results and have a proven track record in homeowner liability claims, we invite you to apply and join our dynamic team at Plymouth Rock Home Assurance. Together, let's make a difference in the lives of our policyholders and uphold our commitment to excellence. Here...


  • Boston, United States Plymouth Rock Assurance Full time

    Overview: If you are a seasoned claims professional with a passion for delivering exceptional results and have a proven track record in homeowner liability claims, we invite you to apply and join our dynamic team at Plymouth Rock Home Assurance. Together, let's make a difference in the lives of our policyholders and uphold our commitment to excellence. Here...

  • Claim Representative

    1 month ago


    Boston, United States Plymouth Rock Assurance Full time

    Overview:We are currently seeking a Personal Injury Protection (PIP) Claims Representative to join our growing Personal Lines Auto team. This position will be based in our newly renovated Boston office, directly across the street from South Station. This is not your average office space, with high ceilings and wooden beams, exposed brick, mechanicals, and...

  • Claim Representative

    2 months ago


    Boston, United States Plymouth Rock Assurance Full time

    Overview:Ensure you read the information regarding this opportunity thoroughly before making an application.We are currently seeking a Personal Injury Protection (PIP) Claims Representative to join our growing Personal Lines Auto team. This position will be based in our newly renovated Boston office, directly across the street from South Station. This is not...


  • Boston, United States Plymouth Rock Assurance Full time

    Overview:If you are a seasoned claims professional with a passion for delivering exceptional results and have a proven track record in homeowner liability claims, we invite you to apply and join our dynamic team at Plymouth Rock Home Assurance. Together, let's make a difference in the lives of our policyholders and uphold our commitment to excellence.Here is...


  • Boston, United States Plymouth Rock Assurance Full time

    Overview:Is this your next job Read the full description below to find out, and do not hesitate to make an application.If you are a seasoned claims professional with a passion for delivering exceptional results and have a proven track record in homeowner liability claims, we invite you to apply and join our dynamic team at Plymouth Rock Home Assurance....


  • Boston, United States Plymouth Rock Assurance Full time

    Overview: Considering making an application for this job Check all the details in this job description, and then click on Apply. Responsibilities Include: Timely investigation of lower exposure First Party Property claim losses for Homeowners Property Claim Department Proactive communication and setting of accurate claims length expectations Conducting...


  • Boston, United States Plymouth Rock Assurance Full time

    Overview:Considering making an application for this job Check all the details in this job description, and then click on Apply.Responsibilities Include:Timely investigation of lower exposure First Party Property claim losses for Homeowners Property Claim DepartmentProactive communication and setting of accurate claims length expectationsConducting accurate...


  • Boston, United States Plymouth Rock Assurance Full time

    Overview:Considering making an application for this job Check all the details in this job description, and then click on Apply.Responsibilities Include:Timely investigation of lower exposure First Party Property claim losses for Homeowners Property Claim DepartmentProactive communication and setting of accurate claims length expectationsConducting accurate...


  • boston, United States CyberCoders Full time

    Senior/ Liability Claims Representative - HomeownersPosition OverviewThe Homeowners Liability Claims Representative is responsible for managing and resolving complex liability claims, ensuring that each case is handled efficiently and effectively while maintaining compliance with all regulations. This role requires expertise in investigations, negotiations,...


  • Boston, United States CyberCoders Full time

    Senior/ Liability Claims Representative - HomeownersPosition OverviewThe Homeowners Liability Claims Representative is responsible for managing and resolving complex liability claims, ensuring that each case is handled efficiently and effectively while maintaining compliance with all regulations. This role requires expertise in investigations, negotiations,...


  • Boston, United States Plymouth Rock Assurance Full time

    The Total Loss Unit within our Auto Claims Organization is responsible for identifying, negotiating and settling total losses with both insureds and claimants. The Total Loss Claims Representative processes payments and is responsible for the documentation of assigned claims as well as coordinating disposition of the total loss salvage vehicle. He or she is...


  • Boston, United States Plymouth Rock Assurance Full time

    The Total Loss Unit within our Auto Claims Organization is responsible for identifying, negotiating and settling total losses with both insureds and claimants. The Total Loss Claims Representative processes payments and is responsible for the documentation of assigned claims as well as coordinating disposition of the total loss salvage vehicle. He or she is...


  • Boston, Massachusetts, United States Plymouth Rock Assurance Full time

    Job Summary:Plymouth Rock Assurance seeks a seasoned claims professional to join our dynamic team as a Liability Claims Resolution Specialist. In this critical role, you will be responsible for delivering exceptional results in homeowner liability claims.About the Role:This is a challenging and rewarding position that requires strong negotiation and...


  • Boston, United States Plymouth Rock Assurance Full time

    The Total Loss Unit within our Auto Claims Organization is responsible for identifying, negotiating and settling total losses with both insureds and claimants. The Total Loss Claims Representative processes payments and is responsible for the documentation of assigned claims as well as coordinating disposition of the total loss salvage vehicle. He or she is...


  • Boston, United States Plymouth Rock Assurance Full time

    The Total Loss Unit within our Auto Claims Organization is responsible for identifying, negotiating and settling total losses with both insureds and claimants. The Total Loss Claims Representative processes payments and is responsible for the documentation of assigned claims as well as coordinating disposition of the total loss salvage vehicle. He or she is...


  • Boston, United States Plymouth Rock Assurance Full time

    The Total Loss Unit within our Auto Claims Organization is responsible for identifying, negotiating and settling total losses with both insureds and claimants. The Total Loss Claims Representative processes payments and is responsible for the documentation of assigned claims as well as coordinating disposition of the total loss salvage vehicle. He or she is...


  • Boston, United States Plymouth Rock Assurance Full time

    The Total Loss Unit within our Auto Claims Organization is responsible for identifying, negotiating and settling total losses with both insureds and claimants. The Total Loss Claims Representative processes payments and is responsible for the documentation of assigned claims as well as coordinating disposition of the total loss salvage vehicle. He or she is...


  • Boston, United States Plymouth Rock Assurance Full time

    The Total Loss Unit within our Auto Claims Organization is responsible for identifying, negotiating and settling total losses with both insureds and claimants. The Total Loss Claims Representative processes payments and is responsible for the documentation of assigned claims as well as coordinating disposition of the total loss salvage vehicle. He or she is...


  • Boston, United States Plymouth Rock Assurance Full time

    The Total Loss Unit within our Auto Claims Organization is responsible for identifying, negotiating and settling total losses with both insureds and claimants. The Total Loss Claims Representative processes payments and is responsible for the documentation of assigned claims as well as coordinating disposition of the total loss salvage vehicle. He or she is...