Field Service Technician

Field Service Tech Industrial Machinery Mechanics performs installation, commissioning, and repair work at customer sites. They troubleshoot problems arising in the equipment to identify root cause so it can be returned to normal operating parameters. During installation and commissioning of new equipment they work to ensure results meet or exceed performance standards and that customers are trained and satisfied. Technical cross-training, safety, and travel flexibility are fundamental requirements of the position.

ESSENTIAL FUNCTIONS

• Diagnose and repair equipment either in our own shop or by travelling to the location of the customer.
• Install and commission new equipment at the customer site.
• Ensure customer satisfaction at all times as a priority.
• Test and calibrate equipment to ensure it is meeting minimum performance standards.
• Provide telephone, email, and text support to the customer in order to perform troubleshooting or training.
• When not in the field, perform equipment assembly and test in the shop to support manufacturing and/or any other work in the shop for which they are qualified.
• Supervise, instruct, direct, and assign work to shop employees who may be at a customer site assisting with work there and be responsible for the work they oversee.
• Identify opportunities for continuous improvement of the equipment and processes by providing timely and organized feedback to the company.
• Prepare and distribute required reports in a timely manner.
• Perform other duties as requested by your supervisor.

QUALIFICATIONS

Education and Experience:

• High school diploma
• Advanced vocational degree preferred
• Three years of experience in the industrial equipment industry
• Experience traveling to perform service or installations preferred

Knowledge, Skills and Abilities (KSAs):

• Ability to read and interpret mechanical drawings, hydraulic schematics, and electrical schematics.
• Basic computer skills for email, word processing, and using the internet.
• Advanced computer skills preferred, such as; PC OS/admin, installing/repairing networks, and similar skills.
• Experience using one or more of the following tools: lathe, milling machine, drill press, and/or vertical/horizontal cut off saw.
• Advanced mechanical aptitude, preferably with heavy machine building experience.
• Advanced hydraulic and/or electrical installation and/or repair experience preferred.
• Basic rigging experience. Advanced experience with large outdoor lifts preferred.
• Clean safety record. Certifications and advanced training preferred.
• Ability to calculate and acquire dimensions and tolerances using knowledge of mathematics and instruments such as micrometers and calipers .
• Basic working knowledge of PLC’s. Advanced experience and basic programming abilities preferred.
• Ability to travel frequently (>50%), sometimes with short notice, and potentially long durations.
• Ability to leave the country.
• ADA Requirements