Records Management Specialist

4 weeks ago


New Castle, United States Acro Service Corp Full time

Job Description: This individual will manage CIS's day-to-day call record management, review the call log system to check integrity and identify critical incidents, support the Lead Evaluator in a producing monthly KPI reports, coordinate between necessary departments, and ensure compliance with 988 Lifeline guidelines and grant award requirements. The Data Quality Assurance Specialist will be responsible for:

  • Leading and facilitating quality improvement projects.
  • Collaborating with the Co-Project Director and 988 Centers to develop a Quality Assurance Plan,
  • ensuring alignment with Vibrant and SAMHSA requirements.
  • Coordinating with 988 Centers and relevant service providers to ensure compliance with the
  • Quality Assurance Plan.
  • Identifying process gaps, inefficiencies, and areas of non-compliance, and develop action plans to
  • address them.
  • Monitoring progress, outcomes, and implementation of corrective action plans.
  • Leveraging subject matter experts and SAMHSA/Vibrant best practice resources and learn from
  • other states’ Critical Incident Review models.
  • Remaining flexible to other job duties as assigned.

Qualification:

  • Bachelor’s degree in a related field.
  • At least one 1 year of experience with record management, descriptive statistics, data analytics,
  • and quality monitoring.
  • Atleast 1 year of experience in functions related to clinical quality assurance, preferably in social
  • services or behavioral health programs.
  • Comfort, willingness, and ability to learn, adopt, and utilize new technology and software.


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