Records Management Specialist
4 weeks ago
Job Description: This individual will manage CIS's day-to-day call record management, review the call log system to check integrity and identify critical incidents, support the Lead Evaluator in a producing monthly KPI reports, coordinate between necessary departments, and ensure compliance with 988 Lifeline guidelines and grant award requirements. The Data Quality Assurance Specialist will be responsible for:
- Leading and facilitating quality improvement projects.
- Collaborating with the Co-Project Director and 988 Centers to develop a Quality Assurance Plan,
- ensuring alignment with Vibrant and SAMHSA requirements.
- Coordinating with 988 Centers and relevant service providers to ensure compliance with the
- Quality Assurance Plan.
- Identifying process gaps, inefficiencies, and areas of non-compliance, and develop action plans to
- address them.
- Monitoring progress, outcomes, and implementation of corrective action plans.
- Leveraging subject matter experts and SAMHSA/Vibrant best practice resources and learn from
- other states’ Critical Incident Review models.
- Remaining flexible to other job duties as assigned.
Qualification:
- Bachelor’s degree in a related field.
- At least one 1 year of experience with record management, descriptive statistics, data analytics,
- and quality monitoring.
- Atleast 1 year of experience in functions related to clinical quality assurance, preferably in social
- services or behavioral health programs.
- Comfort, willingness, and ability to learn, adopt, and utilize new technology and software.
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