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Customer Support and Experience Specialist
2 months ago
Position Title: Customer Support and Experience Specialist
Location: 100% onsite
Pay: $47k-$52k
Job Duties/Description:
- Deliver exceptional customer support through phone, chat, and email interactions daily.
- Accurately document customer interactions, including inquiries, complaints, and feedback to identify areas for departmental improvement.
- Actively seek ways to enhance all customer interactions, both internally and externally,
- Adhere to HIPPA and FERPA regulations, ensuring compliance with company standards.
- Perform data entry for purchase orders received via e-mail, phone, fax, mail, and web, as required.
- Conduct ongoing testing and maintenance of ERP, Salesforce, and other customer experience applications.
- Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience.
- Other duties as assigned by manager
Requirements:
- Post-Secondary degree preferred but not mandatory
- 2+ years of customer service experience required
- Strong written and verbal communication skills
- Proven ability to analyze and solve problems effectively
- Proficiency in computer use with a demonstrated capacity to learn new software programs
- Salesforce experience is highly desirable
- Self-motivated with the ability to work independently as well as in a team environment
- Capable of efficiently multitasking under pressure with accuracy
- Adaptable to a rapidly changing work environment
- Experience in data entry and/or account management is a plus
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
