Driver Advocacy Specialist

Position Overview:

As a Driver Advocacy Specialist, you will be responsible for advocating on behalf of our drivers and ensuring their needs are met while upholding company policies and standards. You will serve as a liaison between drivers and management, addressing concerns, resolving issues, and promoting a positive working environment.

Compensation:

Starting pay at $18 per hour, with opportunities for growth based on performance. Bonus Potential.

Key Responsibilities:

• Build and Maintain Relationships: Develop strong, positive relationships with drivers to foster trust, open communication, and long-term loyalty.
• Primary Point of Contact: Serve as the main point of contact for driver inquiries, concerns, and feedback, ensuring timely responses and resolutions.
• Driver Retention Follow-Up: Conduct follow-up check-ins with drivers at 30, 60, and 90 days to ensure driver retention, gather feedback, and address any concerns early on.
• Driver Advocacy: Champion drivers' needs and rights within the company, advocating for fair compensation, adequate equipment, and safe working conditions.
• Collaborate on Driver-Centric Policies: Partner with management to develop and implement policies and initiatives focused on enhancing driver satisfaction and retention.
• Guidance and Support: Provide ongoing support to drivers, clarifying company policies, procedures, and regulatory requirements.
• Issue Resolution: Investigate and resolve driver complaints or disputes promptly, taking appropriate action to address issues effectively.
• Equipment Return Process: Oversee the return process for equipment, ensuring a smooth and efficient procedure is in place.
• Performance Monitoring: Track driver performance and adherence to company policies, offering feedback and coaching to promote continuous improvement.
• Industry Awareness: Stay updated on industry trends, regulations, and best practices related to driver advocacy, safety, and retention.

Qualifications:

• Strong interpersonal and communication skills, with the ability to build rapport and resolve conflicts effectively.
• Excellent problem-solving and decision-making abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Technology Proficiency: Basic proficiency with Microsoft Office (Word, Excel, Outlook) and the ability to learn new software systems quickly.
• Education: High school diploma or equivalent required; some college coursework or a degree in business, communications, or a related field is a plus.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• On-the-job training
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Ability to Commute:

• Candler, NC 28715 (Required)

Ability to Relocate:

• Candler, NC 28715: Relocate before starting work (Required)

Work Location: In person