Senior Payment Operations Analyst
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Job Summary:
Our client is seeking a Senior Payment Operations Analyst to join their team The Payment Operations team supports customers by providing prompt and accurate resolution for customer payment transactional issues such as refunds, chargebacks, or missing payments, while protecting the financial integrity of every transaction. This role is responsible for providing daily operational support and oversight of the end-to-end payments process primarily performed by offshore business partner.
Duties:
- Key contact for offshore business partner in support of day to day payment operations
- Help improve the operational systems, processes, and policies in support of the department’s goals and KPIs
- Help enforce payment policies, procedures, and strategies in support of current and new business initiatives
- Aid in resolution of complex customer payment issues, escalations, and incident resolution
- Assist in the creation of business requirements and testing for projects, system enhancements, and company initiatives
- Implement best practices to ensure successful processing of payments and exceptions
- Responsible for other duties as assigned by business management as needed
Desired Skills/Experience:
- Bachelor's Degree in a related field
- Microsoft PowerPoint, Excel, Word, Visio, and Outlook skills
- Superior oral and written communication skills including the ability to flex communication style and to communicate effectively at all organizational levels
- Strong experience in documenting processes, controls, risks, and business process modeling
Benefits:
- Medical, Dental, & Vision Insurance Plans
- 401K offered
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