Production Manager/Customer Service Rep

2 weeks ago

Norwalk, United States Technical Reproductions Inc. Full time

Technical Reproductions Inc is Hiring Join a Legacy of Quality and Be the Driving Force Behind Production and Social Media Success at a 50-Year-Strong Printing Company.


About Us:

Technical Reproductions, Inc. is a family-owned printing company, serving the community for over 50 years. We prioritize customer relationships, exceptional service, and premium quality. With long-standing partnerships across industries such as architecture, construction, education, and the arts, we are committed to delivering competitive pricing and a welcoming environment for both clients and employees.


Position Overview:

We are seeking a passionate and motivated individual to join our team as a Production Manager/CSR/Social Media Coordinator. This role includes full training in production processes and involves managing all printing tasks while building our online presence. The ideal candidate is eager to learn, detail-oriented, and proactive in customer service and social media marketing.


Key Responsibilities:

Production & Customer Service:

  • Operate state-of-the-art printing equipment, including wide format printers, plotters, and high-speed digital printers.
  • Coordinate print jobs from start to finish, ensuring accuracy, efficiency, and high-quality results.
  • Communicate with customers and team members to meet project deadlines.
  • Ensure quality control throughout production and post-production processes.
  • Handle customer inquiries, identify needs, and provide appropriate solutions.
  • Assist with graphic design, pre-press setup, and signage finishing when required.


Social Media & Marketing:

  • Plan, develop, and execute social media strategies to strengthen Tech Repro’s online presence.
  • Create posts and campaigns to market our services and expand our customer base.
  • Collaborate with the marketing team to test new ideas and promote business growth through social media and introductory outreach (calls, emails, etc.).
  • Generate sales leads and engage with customers via digital platforms.


Team Collaboration:

  • Work closely with the team to manage workflow, production schedules, and customer expectations.
  • Contribute to continuous improvement initiatives for both production and customer service.


Skills & Qualifications:

  • High school diploma or equivalent required.
  • Dependability, positive attitude, and willingness to learn new skills.
  • Excellent attention to detail and strong quality control focus.
  • Project management and multi-tasking abilities.
  • Social media expertise, with the ability to build and maintain marketing campaigns.
  • Graphic design (preferred) experience with Adobe Creative Cloud (InDesign, Illustrator, Photoshop).
  • Proficiency in Microsoft Office (Word, PowerPoint).
  • Strong communication skills (oral and written), both with customers and team members.
  • Experience in customer service and familiarity with the printing industry is a plus.


Ideal Candidate:

  • Experience with large format printing equipment, plotters, and finishing techniques is preferred.
  • A creative thinker with a proactive approach to marketing and customer engagement.
  • Ability to meet deadlines, stay organized, and provide superior customer service.
  • Strong problem-solving skills and the ability to adapt to new technologies and business needs.


Why Join Us:

  • Competitive salary with room for growth and advancement.
  • Opportunity to develop new skills in both production and marketing.
  • A supportive team in a company with a long-standing reputation for quality and service.


Addition Information:

·      This is a full-time position, Monday to Friday, from 8 AM to 5 PM

·      Flexible hours can be discussed

·      Position includes paid-vacation and sick-time

·   Additional company perks are available

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