Help Desk Support Specialist

2 weeks ago


Rensselaer, United States V Group Inc. Full time

Description

Provide support for child welfare applications and initiatives.

Responsibilities:

  • Provide CONNECTIONS user support via in-person, email and telephone
  • Provide direct, on-site instruction to individual users and small groups
  • Provide instruction on newly released functionality
  • Deliver presentations to line staff
  • Monitor compliance with data entry requirements
  • Review training materials
  • Provide technical assistance with data warehouse


Required Skills:

  • 36 months of experience providing IT support to users.
  • 36 months of experience providing implementation support services.
  • 18 months of experience providing onsite systems support in a child welfare environment.
  • 18 months of experience in training staff in a child welfare application.
  • Bachelor's Degree


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