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Retail Field Service Engineer

2 months ago

Edison, United States Wakefern Food Corp. Full time

About Wakefern

Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite®, Price Rite®, The Fresh Grocer®, Dearborn Markets®, Fairway® and Gourmet Garage® banners.

Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern’s co-operative members benefit from the company’s extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices.


About You

As a member of the Retail Engineering Department, you will be responsible to provide Engineering support from project conception through completion. Responsibilities shall include, but are not limited to, the following: Overall project understanding, scheduling, contract document review, contract administration, assist in the development and execution of capital projects. Coordinate all required external stakeholders to minimize organizational disruptions.

The candidate pursuing this role must fully understand all mechanical aspects of supermarket HVAC, refrigeration and energy management systems. Must be able to provide technical support and assist with solutions to equipment problems. Provide detailed equipment inspection reports to owners, servicing contractor and equipment manufacturers. Review all billable service contract invoices and repair quotes.


Essential Functions

The core functions of this position include, but are not limited to, the following:

Provide support for new construction and renovation from project development through completion to include:

  • Coordinate and oversee all communication to entire project team
  • Develop project schedules
  • Coordinate related activities for Architects, Engineers, Contractors, Sub-Contractors and Municipal Officials
  • Develop layout & Design of Energy Management & Systems.
  • Supervise Installation and maintenance of E.M.S.
  • Instruct Store Personnel in operation and use of E.M.S.
  • Survey stores for additional energy savings opportunities
  • Meet with Members as requested.
  • Schedule, attend and provide meeting notes for all weekly job meetings
  • Contract oversight
  • Ability to read and understand blueprints

Provide support for service contract administration and ongoing EMS support:

  • Provide minimum quarterly site visits to approximately 60 assigned stores, to supervise the performance of the servicing contractor and equipment.
  • Examine equipment for possible warranty claims throughout warranty period. Process all claims and coordinate repairs.
  • Installation and service guarantees are closely monitored to ensure all equipment is properly serviced and maintained.
  • Quarterly site inspection to include written report. Report to list in detail all problems and recommendations. Follow-up with servicing contractor to ensure repairs are completed in a timely manner.
  • Review condition of any equipment which was condemned, to ensure the contractor diagnosis was correct.
  • Provide technical support and help provide solutions to equipment problems. Available 24/7 for response to store emergencies by phone/PC.
  • Assist energy management department personnel with service complaints and repairs.
  • Review each chargeable work invoice prior to payment. Negotiate any necessary billing adjustments with contractor(s).
  • Oversight of the Lighting Design and Schedule to ensure optimal energy savings
  • Ability to work a 4 day in store or office hybrid schedule.


Qualifications

  • Bachelor’s or Master’s Degree preferred.
  • Candidate should have a minimum of 5 years of experience in Supermarket Refrigeration, HVAC & Electrical
  • Exceptional computer skills: Proficient in Outlook, MS Word, Excel, and PowerPoint and Project. Understanding of new and relevant software programs related to the field
  • Ability to lead and supervise trades in the field
  • Strong written, verbal and interpersonal communication skills; ability to lead important meetings and establish actionable expected outcomes. Comprehends and conveys information clearly and effectively. Strong presentation skills are a plus.
  • Exceptional analytical skills with the ability to decipher data from various sources, formulate conclusions and make sound decisions.
  • Demonstrated ability to organize and manage multiple projects simultaneously. Strong problems solving skills are required.
  • Conveys strong business acumen, uses sound judgement and decision making skills to manage job responsibilities.
  • Some travel required to various ShopRite stores. Occasional overnights may be required based on geographic store locations.


Working Conditions & Physical Demands

  • Ability to monitor computer screens for long periods of time
  • Ability to drive long distances and sit in a car for extensive periods of time
  • Ability to work a hybrid schedule as established by the division


Core Competencies

  • Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two way communication.
  • Build Relationships: Creates cross functional partnerships through the development and maintenance of constructive and cooperative relationships.
  • Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work.
  • Embrace Change: Looks for new ways of working by supporting advancements in processes and technology.
  • Develop You: Identifies and capitalizes on opportunities for personal and professional career growth.
  • Drive for Results: Supports divisional and strategic objectives through achievement of work goals.