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ServiceNow Architect

3 months ago

Irving, United States Robert Half Full time

We are seeking a highly skilled ServiceNow Technical Architect to join our growing enterprise IT team. As a ServiceNow Technical Architect, you will be responsible for leading the design, development, and implementation of ServiceNow solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable, efficient, and sustainable ServiceNow configurations.

Core Responsibilities & Duties

  • Lead the design of ServiceNow solutions, including system architecture, data model, integrations, workflows, and automation, to meet business objectives and requirements
  • Provide technical guidance and leadership to development teams throughout the entire project lifecycle, ensuring adherence to best practices and standards
  • Configure and customize ServiceNow platform components, such as Service Catalog, Incident Management, Change Management, and CMDB, to align with client needs and industry standards
  • Design and implement integrations between ServiceNow and other enterprise systems, leveraging APIs, web services, middleware, and scripting languages
  • Identify performance bottlenecks and optimize ServiceNow configurations to enhance system responsiveness, scalability, and reliability
  • Ensure ServiceNow implementations comply with regulatory requirements and internal governance policies, including data security, privacy, and audit standards
  • Create comprehensive technical documentation, including design specifications, architecture diagrams, and user guides. Conduct training sessions for stakeholders and end-users as needed
  • Stay updated on the latest ServiceNow features, trends, and best practices. Proactively identify opportunities for process improvements and innovation within ServiceNow ecosystem


Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field. Master’s degree preferred
  • ServiceNow Certified Implementation Specialist (CIS) and Certified Application Developer (CAD) certifications are required
  • Minimum of 8 years of experience as a ServiceNow developer, with at least 3 years in a technical leadership or architecture role
  • Deep understanding of ServiceNow platform architecture, components, and capabilities
  • Proven expertise in designing and implementing complex ServiceNow solutions, including custom applications, modules, and integrations
  • Experience with custom integrations using REST/SOAP, Flow Designer, Integration Hub, API Scripts
  • Experience on the ServiceNow Platform including customization of applications such as ITSM, ITOM, ITAM, HRSD, SPM and CSM
  • Strong proficiency in JavaScript, XML, HTML, CSS, and other web technologies
  • Experience with ITSM processes (e.g., Incident Management, Change Management, Problem Management) and ITIL framework
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels
  • Strong analytical and problem-solving abilities, with a keen attention to detail
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously


Skills

  • Proficiency in ServiceNow Studio, Flow Designer, Integration Hub, and other relevant ServiceNow tools and modules
  • Strong understanding of RPA concepts, including process mapping, workflow automation, bot development, and integration with external systems
  • Excellent problem-solving skills with a meticulous attention to detail, ensuring the accuracy and reliability of RPA solutions
  • Ability to work independently and collaboratively in a fast-paced environment, effectively managing priorities and deadlines
  • Exceptional communication and interpersonal skills, enabling effective collaboration with cross-functional teams and stakeholders