Executive Steward

Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can Attitude.

The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

FireLake Grill House and Cocktail Bar features regional, local and sustainable foods kissed with the flavor of real burning wood, utilizing the grill, rotisserie and smoker. Impeccable hospitality and service. 175 seat restaurant, 125 seat lounge. Our lounge features local brews, selective wine list and modern cocktail program.

Come lead an incredible team of innovators as the next Executive Steward.

Key Responsibilities

Assists in the development and implementation of business strategies for the hotel which are aligned with the Choice Hotels overall mission, vision, values, and strategies

• Establishes rotating cleaning calendar for special cleaning projects and manages staff to clean accordingly.
• Assists executive committee in establishing stewarding budget
• Maintains controls to guard against theft and waste

Ensures smooth operation of kitchen department

• Directs cleaning of floors and work surfaces daily
• Properly staffs stewarding to forecasted department business to ensure coverage while minimizing cost
• Trains staff on use of dishwashing and other cleaning equipment and processes
• Ensures trash is removed promptly

Maintains supplies and equipment for cafeteria and Food and Beverage Department

• Maintains levels of stewarding stock, makes requisitions and obtains approval as needed
• Assures proper distribution and storage of supplies
• Monitors supply of clean dishware, glassware, pots and pans
• Takes steps to ensure kitchen and restaurant have needed supplies
• Checks cleaning equipment daily and reports any problems to maintenance department for repair
• Researches new products and supplies and works with vendors to test and make recommendations to management
• Prevents insects and mold by maintaining cleanliness of prone areas and taking steps to correct when necessary

Develops and implements strategies and practices which support employee engagement

• Develops and recruits the human resources necessary to achieve hotel and Management Services’ goals
• Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel
• Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force
• Takes active role in recruitment and selection of qualified candidates
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
• Drives employee engagement through the creation and implementation of departmental action plans

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can service and teamwork

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirements/Skills

• Minimum one year management experience in full service stewarding operations
• 3 years of experience in hotel food and beverage
• High school diploma required, bachelor’s degree in hospitality preferred
• Excellent oral and written communication skills
• Collaborate effectively with other hotel employees and managers to ensure teamwork
• Able to resolve conflicts guests, supervisor and employee
• Ability to multitask and work well under pressure
• Basic computer skills in MS Office, reservation systems, and point of sales systems
• Able to work a flexible schedule, including weekends and holidays