President/CEO

The President/CEO is the highest-ranking executive of the credit union, responsible for leading and managing the organization. This role involves strategic direction, ensuring financial health, compliance with regulations, and fostering a culture of member service excellence. The President/CEO will work closely with the Board of Directors to set and implement policies, define goals, and ensure the credit union’s success in achieving its mission.

Key Responsibilities:

1. Leadership & Strategic Direction:

• Lead the credit union in achieving its mission and vision by setting clear strategic goals and objectives.
• Ensure that the organization maintains a positive and progressive culture, promoting strong employee performance, teamwork, and member satisfaction.
• Collaborate with the Board of Directors to develop, implement, and update strategic plans, goals, and policies.
• Maintain a strong and visible presence within the credit union’s community and industry.

2. Financial Management & Operational Oversight:

• Oversee the financial management of the credit union, ensuring long-term financial sustainability and growth.
• Prepare and manage annual budgets, monitor cash flow, and ensure that financial reports are accurate and timely.
• Ensure the credit union operates in compliance with all applicable federal, state, and local regulations, and maintains high standards of risk management.
• Develop and monitor performance metrics to assess the effectiveness of financial strategies and operational efficiency.

3. Member Relations & Community Engagement:

• Foster a member-centric culture, ensuring the credit union’s products and services align with member needs.
• Ensure excellent customer service standards are met by leading customer service initiatives and addressing member concerns.
• Build and maintain relationships with community leaders, business partners, and stakeholders to enhance the credit union’s visibility and outreach.

4. Board Governance & Collaboration:

• Report regularly to the Board of Directors, providing comprehensive updates on the credit union’s performance, challenges, and opportunities.
• Assist in the recruitment, development, and retention of Board members to ensure a strong governance team.
• Collaborate with the Board on key decisions, including strategic direction, policy-making, and executive compensation.

5. Risk Management & Compliance:

• Ensure compliance with all applicable credit union regulations, including those set by the National Credit Union Administration (NCUA), state regulators, and other relevant authorities.
• Oversee risk management strategies to protect the credit union’s assets, reputation, and operational integrity.
• Maintain and ensure adherence to policies regarding fraud prevention, cybersecurity, and internal controls.

Innovation & Growth:

• Lead efforts in technology advancement and digital transformation to improve member experience and operational efficiency.
• Explore opportunities for growth through new products, services, or partnerships.
• Ensure the credit union remains competitive in a constantly changing financial landscape by adapting to industry trends and innovations.

Required Skills and Qualifications:

• Proven experience in senior leadership roles, ideally within the credit union or financial services industry.
• Strong knowledge of credit union operations, financial regulations, and industry best practices.
• Excellent financial acumen with experience in budgeting, financial forecasting, and risk management.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to build and maintain relationships with Board members, employees, members, and external stakeholders.

Proven track record of achieving organizational goals and driving operational efficiency.