Help Desk Technician
3 weeks ago
Job Description:
Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented
procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system.
Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of
application, hardware and software problems
Education:
Associate’s or Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information
Systems, or other related field. Or equivalent work experience
Experience:
0 to 1 year of IT work experience in computer systems or support with demonstrated working knowledge of basic
hardware and software products and problem solving/troubleshooting skills.
Complexity:
Learner/entry level role. Provides Tier 1 support of low to medium complexity. Functions, somewhat
independently, under general direction of more senior customer service representatives, supervisors or
managers. Generally follows documented procedures and checklists
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