Account Manager-East Coast or West Coast
2 weeks ago
Account Manager
( Remote prefer to be based either in East or West Coast)
DESCRIPTION
The Key Account Manager is responsible for managing a portfolio of high value accounts, and acts as the primary point of contact between the client’s upper management and Tillster. The primary objectives of the Key Account Manager are to promote Tillster products and services.
The Key Account Manager is also responsible for developing strategic relationships with client’s upper management to maximize their knowledge of Tillster products and services, and to manage all details of the relationship, including referrals to sister brands or markets that can be pursued by the Sales team. The Key Account Manager is measured on performance against two primary criteria: 1) client satisfaction and account retention 2) revenue and profit growth within the account. In pursuit of these two objectives, quarterly performance against a defined set of goals will be measured. These goals shall be memorialized in account plans that will be developed for each account by the Key Account Manager before the beginning of each calendar year as approved by the EVP of Sales & Account Management.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Act as primary liaison with customer’s upper management to maintain positive working relationships and to understand customer's goals, objectives and direction.
- Lead daily and weekly functional activities including building strong cross-functional customer relationships, promote customer knowledge of total product offering, available services, implementation and daily operating processes.
- Predictive escalation of pending customer satisfaction issue
- Conduct regular customer meetings to assess customer satisfaction at all levels within the organization.
- Implement and maintain a Customer Relationship Scorecard to assess performance.
- Work with Product Management to create visibility to upcoming product and services-based opportunities.
- Develop and manage an annual account plan for each account which forecasts and plans business growth in assigned accounts, including an outline of dependencies and contributions required by the Company.
ADDITIONAL DUTIES:
- Must be extremely focused on customer satisfaction and success.
- MUST HAVE POS-KIOSK OR RESTAURAUNT INDUSTRY EXPEREINCE
- Must be highly organized; must manage complex lists of objectives, sequence, and priority.
- Must be able to build credibility within executive ranks of client companies.
- Must be able to build credibility within the company in order to create cross-functional cooperation.
- Must be able to conduct effective meetings both within the company and with the customer, including management of action items and follow-up.
- Ability to identify and coordinate sales opportunities with both inside and outside sales teams.
- Ability to identify, understand, and adapt to culture systems within client companies.
- Must possess strong interpersonal skills that engender trust, resolve conflict, and create mutual accountability within an account team.
- Must be process oriented and have experience in technology that is relevant to the job
- Experience working with fortune 1000 companies preferred.
SUPERVISORY RESPONSIBILITIES
Noneat this time
EDUCATION and/or EXPERIENCE
- Experience communicating with executive-level management within client organizations.
- Key account management experience and a track record of product, territory and transaction expansion within that account a major plus
- Experience in project planning/project management
- Bachelors in Sales, Marketing, or Business Studies or equivalent experience
- 5+ years plus experience in sales and/or account management , also understanding oftechnical tools used to manage client relationships.
- Familiarity and experience in either hospitality and software industry
- Proficient in standard office productivity software and sales force automation tools.
- Experience communicating with executive-level management within client organizations.
The Interview Process
- Recruiter interview with a Talent Acquisition Specialist.
- Interview with Account Management & Sales Team..
- Interview with our Head of Sales
Making a Difference in the Tillster Way
Our business and product mission is to empower restaurants and consumers globally, by empowering, supporting, and nurturing the people who are part of the global Tillster team. We want to ensure all employees feel respected, confident, and engaged. Creating an inclusive working environment is of the utmost importance to us. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.
Pay and Benefits (USA)
- Expected base salary range is negotiable based on experience+. commission/bonus.Total starting compensation will be determined based on all lawful criteria, Company policy and best practices..
- Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.
- Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.
- Holidays: The company observes ten (10) paid holidays per calendar year.
- Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
- Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
- Education, Learning & Development: We offer college tuition and education assistance programs; LinkedIn Learning courses; and ongoing learning and development opportunities.
Local Candidates Strongly Preferred
No Visa Sponsorship
Principals only – no Agencies or calls please
-
Account Manager-East Coast or West Coast
2 weeks ago
Atlanta, United States Tillster Full timeAccount Manager ( Remote prefer to be based either in East or West Coast) DESCRIPTION The Key Account Manager is responsible for managing a portfolio of high value accounts, and acts as the primary point of contact between the clients upper management and Tillster. The primary objectives of the Key Account Manager are to promote Tillster products and...
-
Account Manager-East Coast or West Coast
6 days ago
Atlanta, United States Tillster Full timeAccount Manager ( Remote prefer to be based either in East or West Coast) DESCRIPTION The Key Account Manager is responsible for managing a portfolio of high value accounts, and acts as the primary point of contact between the client’s upper management and Tillster. The primary objectives of the Key Account Manager are to promote Tillster products and...
-
Account Manager-East Coast or West Coast
3 days ago
Atlanta, United States Tillster Full timeAccount Manager( Remote prefer to be based either in East or West Coast)DESCRIPTIONThe Key Account Manager is responsible for managing a portfolio of high value accounts, and acts as the primary point of contact between the client’s upper management and Tillster. The primary objectives of the Key Account Manager are to promote Tillster products and...
-
Account Manager-East Coast or West Coast
2 weeks ago
Atlanta, United States Tillster Full timeAccount Manager( Remote prefer to be based either in East or West Coast)DESCRIPTIONThe Key Account Manager is responsible for managing a portfolio of high value accounts, and acts as the primary point of contact between the client’s upper management and Tillster. The primary objectives of the Key Account Manager are to promote Tillster products and...
-
Account Manager, Minerals and Nutrients
7 days ago
Atlanta, United States Balchem Full timeIf you are passionate about delivering excellence, and think you are a great fit with our organization, we'd love to hear from you. To apply for any of our openings, click on the desired position and complete your application online. For any jobs listed below without a specific city and/or state, they are considered REMOTE opportunities. If you do not see a...
-
Account Manager, Minerals and Nutrients
4 days ago
Atlanta, United States Balchem Full timeCompany Overview Balchem Corporation develops, manufactures, and markets specialty ingredients that improve and enhance the health and well-being of life on the planet, providing state-of-the-art solutions and the finest quality products for a range of industries worldwide. Our corporate headquarters is located in Montvale, New Jersey and we have a broad...
-
Territory Sales Manager
4 weeks ago
Atlanta, United States RaceTrac Petroleum Full timeRaceTrac Company OverviewJob Description:The Territory Sales Manager (West Coast) will drive branded license sales for Gulf Oil. You will be responsible for driving the overall growth of the Gulf Oil brand throughout your territory by supporting prospective and existing customers, identifying their needs, and utilizing our competitive advantages in brand...
-
Territory Sales Manager
2 weeks ago
Atlanta, United States RaceTrac Petroleum Full timeRaceTrac Company Overview Job Description: The Territory Sales Manager (West Coast) will drive branded license sales for Gulf Oil. You will be responsible for driving the overall growth of the Gulf Oil brand throughout your territory by supporting prospective and existing customers, identifying their needs, and utilizing our competitive advantages in brand...
-
Regional Sales Manager
7 days ago
Atlanta, United States GEMÜ North America Full timeinto the Future with GEMÜ Group – Where Innovation Meets Tradition Dive into a world where cutting-edge innovation intertwines with a rich tradition at the GEMÜ Group, a global powerhouse steering the helm of valve manufacturing and control systems for over half a century. As you embark on a journey with us, you become an integral part of a...
-
Customer Support Specialist Atlanta, GA
2 weeks ago
Atlanta, United States ProKeep Full timeProkeep is a software company that has developed a messaging platform for the $17 trillion construction industry. Our team is nimble and devoted to making our customers lives easier with simple-to-use technology. We envision a world where distributors using our tools are more efficient and able to build stronger relationships with their customers. Our SaaS...
-
Field Client Consultant, East Coast
3 days ago
Atlanta, United States Affinitiv Full timeJob DescriptionJob DescriptionJoin our award-winning A-Team! Ready to produce exceptional results with exceptional people? Get in touch, we would love to get to know you. Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and...
-
Sales Account Executive
5 days ago
Atlanta, United States Liberis Inc. Full timeSales Account Executive (West Coast hours - 12.00-21.00 Monday - Friday) Reporting to: Sales Manager Location: Atlanta, Georgia, United States Who we are and why we exist At Liberis – merchants matter most! We’ve been on a mission to provide small and medium businesses (SMEs) with accessible and responsive finance since 2007. SMEs account for most...
-
Regional Medical Director-East Coast
2 weeks ago
Atlanta, United States MedZed Full timePosition/Title: Medical Director, Board Certified Physician-East Coast Reporting Line: Chief Medical Officer Location: Remote opportunity with 25% travel required. (Virginia Medical License required). Status: Full-Time, Exempt About MedZed: MedZed is the medical office of the twenty-first century, delivering care into the homes of patients with complex...
-
Senior Sales Account Executive
7 days ago
Atlanta, United States Liberis Inc. Full timeSenior Sales Account Executive (West Coast hours - 12.00-21.00 Monday - Friday) Reporting to: Sales Manager Location: Atlanta, Georgia, United States Who we are and why we exist At Liberis – merchants matter most! We’ve been on a mission to provide small and medium businesses (SMEs) with accessible and responsive finance since 2007. SMEs account for most...
-
Branch Manager
6 days ago
Atlanta, United States East West Bank Full timeIntroduction: Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create...
-
Account Manager
4 days ago
Atlanta, United States Axzoraresourcing Full timeAccount Manager - Alloyd - Remote, USA Salary: $80,000 to $110,000 Must-Haves Experience in Custom Thermoforming Trays, Clamshells, and Blister Packaging - Minimum of 10 years. Proven track record of securing new customers while expanding share within existing customers. Understanding and capability of implementing value-based comparative selling strategies....
-
Senior Project Manager
6 days ago
Atlanta, United States East West Manufacturing Full timeCalling all creatives, solvers, analysts, planners, doers, and visionaries! East West is looking to add a talented and enthusiastic Project Manager II to our Teams. East West's vision is to make the world a better place - cleaner, safer, healthier, and smarter. Come join a team with a strong, collaborative culture and help us bring that vision to life. Job...
-
Account Manager
4 days ago
Atlanta, United States Axzora Resourcing Full timeJob Description Job Description Account Manager - Alloyd - Remote, USA Salary: $80,000 to $110,000 Must-Haves: Experience in Custom Thermoforming Trays, Clamshells, and Blister Packaging - Minimum of 10 years. Proven track record of securing new customers while expanding share within existing customers. Understanding and capability of implementing...
-
Customer Operations Associate
2 weeks ago
Atlanta, United States Liberis Full timeCustomer Operations Associate (West Coast hours - 12.00-21.00 Monday - Friday) Reporting to: Customer Operations Manager Location: Atlanta, Georgia, United States Who we are and why we exist At Liberis - merchants matter most! We've been on a mission to provide small and medium businesses (SMEs) with accessible and responsive finance since 2007. SMEs...
-
Customer Operations Associate
2 weeks ago
Atlanta, United States Liberis Full timeCustomer Operations Associate (West Coast hours - 12.00-21.00 Monday - Friday)Reporting to: Customer Operations ManagerLocation: Atlanta, Georgia, United StatesWho we are and why we existAt Liberis - merchants matter most! We've been on a mission to provide small and medium businesses (SMEs) with accessible and responsive finance since 2007. SMEs account for...
