Help Desk Technician

3 weeks ago

Plano, United States Insight Global Full time

Hiring a Level 1 Help Desk Tech to sit onsite in Plano, TX for a full time opportunity.


Must-haves:

  • Troubleshooting and Technical Support skills
  • Computer and hardware repair
  • Experience in Information Technology
  • Strong customer service skills
  • Ability to train users on technology systems
  • Excellent problem-solving abilities
  • Techno-marketing experience/inclination.
  • Ability to work independently and collaboratively
  • Strong verbal and written communication skills
  • Relevant certification or degree in IT or related field is preferred


Day-to-Day:

Insight Global is seeking a Level 1 IT Technician for an IT company based in Plano, Texas. This role will primarily focus on providing assistance to clients with computer or other technology related issues whether it’s software, hardware, networking, applications, etc. In this role you will be exposed to technician work which will allow you to eventually move into a more technical role as the owner is wanting to bring someone under his wing to further develop their IT skills. This role may also involve training users on technology systems and assisting with IT projects as needed.


Company Description:

Leading technology franchise that specializes in providing superior computer solutions for residential consumers and small businesses. With a focus on customer experience and the expertise of technology experts, the company has become one of the fastest growing technology franchises in North America. Offering a wide range of services, including on-site support, backup solutions, internet security, and comprehensive onboarding.


Hourly Compensation: $17/hr - $23/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

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