Sr. Field Service Technician

2 months ago

Spokane, United States Signode Full time

This is a remote position. Candidate MUST be based Spokane, WA area


About Signode:

With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.


Compensation:

$35.50 - $42.75/hourly based on experience and background


Benefits:

Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.


Summary:

Perform duties to install and provide on-demand/scheduled service and training for all general-purpose equipment with a wide variety of industrial and customer specific application machines. This position requires daily travel by auto with frequent overnight stays. Daily drive time is usually from 1 to 6 hours on a given day.


Essential Functions:

  • Perform daily task in accordance with all Safety regulations and protocols. Completes all safety related training on time and to expectation.
  • Ability to timely, accurately, and effectively document daily service activities and expenses in the appropriate recording system.
  • Identifying complex problems relating to customer and/or machines, reviewing related information to develop and evaluate options and implement effective and strategic solutions.
  • Read and interpret complex blueprints, wiring diagrams and schematics as required for installation, repair, special upgrades, and retrofits of customer equipment.
  • Technical support and training to Signode Technicians.
  • Monitor and manage their schedule service calls for accuracy and completion.
  • Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical and electronic functions, preventative maintenance calls, disassemble units, replace defective parts.
  • Adjust and test for proper operation on designated equipment assigned.
  • Under supervision, coordinate proactive pre-installation meetings with customers to review installation procedures and both company and customer responsibilities, inspect sites for product compatibility and install, adjust, and test equipment.
  • Proactively report and follow up on potential unsafe conditions and suggest effective solutions.
  • Maintain effective customer relationships via professional explanations of product failures, nature of problem and recommended corrective actions.
  • Communicate essential information on a timely basis to key stakeholders such as customers, management, and engineering.
  • Intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers.
  • Identify upgrade and retrofit opportunities and notify appropriate parties to assist in quotation proposals.
  • Design and conduct training programs for repair and/or preventative maintenance. Audiences include customer and company service representatives.
  • Prepare comprehensive, non-conformance reports and service bulletins.
  • Work with Regional Service Manager to assist on appropriate inventory sourcing levels and specific parts as it pertains to their assigned equipment.


Position Qualifications:

  • Education: High School Degree, Technical or similar College Degree


Experience:

  • 4-5 years of transferable experience preferably in an industrial manufacturing environment to include: Electrical, Mechanical, Blueprints, Schematics. PLC background highly desirable
  • Microsoft Office skills (Word, Excel, Outlook, etc)
  • Desirable: Professional course (electrical or mechanical or automation courses).


Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

  • Safety and security
  • Team player
  • Customer Focus
  • Decision Making / Judgment
  • Independence
  • Results-Oriented
  • Process Management
  • Resourcefulness
  • Listening


Reasonable Accommodation Statement

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities.


Other Physical Requirements

Specific vision abilities required by this job include close vision, distance vision ability to adjust focus and the ability to drive at night. While performing the duties of this job, an individual is regularly required to reach with hands and arms, talk and hear, and use hands to manipulate, handle, or feel. This individual will need to be able to wear Personal Protective Equipment (PPE) as needed (steel toe shoes, safety glasses, ear plugs, gloves, arc flash, etc.).


While performing essential functions, this role constantly works near moving mechanical parts and in outside weather conditions and is occasionally exposed to wet and/or humid conditions, fumes, or airborne particles, toxic or caustic chemicals, extreme heat and/or cold, risk of electric shock, and vibration. The noise level in the work environment is usually loud.


The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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