Information Technology Support Technician

6 days ago

Redwood City, United States The Mice Groups, Inc. Full time

Title: IT Support Technician

Location: Redwood City, CA (Onsite)

Contract position


Job description

The IT Support Technician is responsible for maintaining smooth computer operations to facilitate organizational tasks. Key duties include addressing user help requests through phone and work orders, documenting issues, and providing on-site support. The role requires troubleshooting hardware and software for both Apple and Windows systems, maintaining customer service standards, and managing service requests.

Essential Responsibilities:

  • Respond to and document user help requests.
  • Troubleshoot and maintain workstations and servers remotely.
  • Provide hands-on fix and support for software installation and upgrades.
  • Manage help desk tickets, document processes, and ensure resolutions.
  • Develop user help resources and knowledge base articles.

Knowledge & Experience:

  • Proficient in hardware assembly, software installation (Windows), antivirus technologies, and major office software.
  • Familiarity with ticketing systems like Jira/Confluence and ConnectWise.
  • Exceptional communication and interpersonal skills.

Personal Attributes:

  • Strong analytical and problem-solving skills.
  • Detail-oriented with a customer service focus.
  • Ability to prioritize tasks effectively in high-pressure situations.


Pay for this position is based on market location and may vary depending on job-related knowledge, skills, and experience. As a contractor, you may also be eligible for health benefits such as health, dental, and vision as well as access to a 401K plan.


We are an equal-opportunity employer and value diversity at The Mice Groups Inc. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

The Mice Groups Inc. values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose the personal information of our candidates.

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