Desktop Support Specialist

4 weeks ago

Atlanta, United States Franklin Fitch Full time

👨‍💻Position: Desktop Support Specialist

🌎Location: Atlanta

🏛️Industry: Law Firm

💼Arrangements: Full-time, permanent


The Desktop Support Specialist is responsible for supporting the firm’s user community as a member of the Technology Department.


Typical support includes end user support with Microsoft products, mobile devices, laptops, Citrix, network issues, phone systems, and general technical support of both onsite and remote users. Support will be provided onsite as well as by phone and remote control.


Responsibilities:

  • Support end users and IT staff and help resolve incidents
  • Assist in the support of computer life-cycle, applications, hardware and software
  • Setting up video conferencing meetings
  • Support their Microsoft Office Suite
  • Mobile Device Management
  • Maintain a positive and professional attitude
  • Communicate regularly with IT management about departmental issues and keep management advised of potential problems in all areas
  • Consistently report to work on time and prepared to perform duties of position
  • Meet department productivity standards
  • Ensure compliance with rules and regulations



Requirements:

  • Technical Knowledge: Microsoft Office, Microsoft operating systems, Active Directory
  • Working knowledge of the Service Desk system, phone system, supporting business applications, workflows and processes.
  • Proficient knowledge of basic computer hardware.
  • Proficient computer skills and knowledge of software packages and their applications.
  • Ability to proactively work with both external and internal clients. Relate with others in a professional manner in order to accomplish work responsibilities and objectives.



Required Skills:

  • Ability to work with confidential information
  • Must be able to work effectively in either an independent or team environment
  • Must possess strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff
  • Detailed and deadline oriented with the ability to prioritize and multi-task
  • Flexible and responsive to changing business needs
  • Ability to prepare new equipment for deployment
  • Excellent organizational skills and attention to detail
  • Works well with coworkers, peers, management and firm clients
  • Strong analytical and problem-solving skills
  • Proficient with Microsoft Office Suite


Education and Experience:

  • Two years of hands-on desktop support experience
  • High School diploma (Associate Degree preferred)
  • Experience training users on the use of technology a plus
  • Law firm experience a plus


Position Type/Expected Hours of Work:

  • Full-time position with a 40-hour work week
  • Workdays are Monday through Friday between the hours of 8:30 a.m. to 5:30 p.m.
  • Occasional evening and weekend work may be required as job duties demand.


Travel:

  • Occasional daytime travel required

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