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Program Manager, Global Technology PMO

3 months ago

Chicago, United States McDonald's Full time

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced. 

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

Job Description

The Strategy & Planning team is focused on strategy formulation and prioritization, strategic and operational planning, program management, and vendor management efforts while building next-gen Total Cost of Ownership capabilities.

The Manager, Program Management Office (PMO) role reports to the Director, Global Technology, PMO. This role leads and directs projects that are very cross-functional and highly complex using different development methods which often require considerable resources and high levels of functional integration.

Responsibilities:

  • Manage project plans, roadmaps and execution to achieve the project goal using various development methods (i.e Agile, Waterfall, etc)
    • Manage project changes using appropriate verification techniques to keep the project on track.
    • Measure project performance using appropriate tools and techniques to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders.
    • Align stakeholders and team members by ensuring a common understanding of expectations for the project.
    • Work to implement approved actions and workarounds to mitigate risks.
    • Document high-level risks, assumptions, and constraints using historical data and expert judgment in order to understand project limitations.
  • Leverage knowledge of and experience with the following:
    • Leverage shared services on delivery model and best practices.
    • Support or ensure the standardization of processes for implementing projects across all clients, in accordance with best practices related to the SDLC and ADLC.
    • Execute short term strategy for function.
    • Solve difficult problems impacting a project; identify ways to improve current customer needs.
    • Accountable for managing projects using various development methods (i.e. Waterfall, Agile, etc) with moderate risk. Manages budget and directs activities of the project teams.
    • Executes necessary charters, templates, tools and associated PMO artifacts depending on the project.

Qualifications

  • 4-6 years’ experience required: Prior corporate and global program management experience required with 3+ years managing programs.
  • Demonstrates as a deep Subject Matter Expert (SME) in Project Management process and tools.
  • Experience communicating effectively with high levels of management and direct client contact.
  • Demonstrated experience and proficiency with software tools like Confluence, JIRA, and Smartsheets.
  • Ability to create presentations.
  • Ability to work under tight deadlines managing multiple key business priorities.
  • Project budgeting/costing expertise.
  • Ability to solve very complex problems and deal with a variety of work situations.
  • Strong understanding of a variety of technology solutions.
  • Highly experienced with dev/ops principles.
  • Motivational leadership skills
  • Bachelor’s degree in related field required: Project Management Professional (PMP) preferred; Agile Certifications preferred (e.g. PSM, CSM, etc.) or equivalent work experience preferred.

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.