Client Services Associate
3 weeks ago
A successful Financial Planning Practice in Knightdale, NC is seeking a qualified professional to join their team in the important role of full-time Client Service Associate. Advancing to a Financial Advisor role in 2-3 years is ideal if the candidate desires to do so, but is not required.
This position requires excellent customer service and problem-solving skills which helps the candidate to confidently provide information to the advisor and clients in a reliable, efficient, and professional manner.
Candidate must be extremely organized, detail-oriented and a self-starter.
Skills Required:
- Ability to develop strong client relationshships
- Excellent oral and written communication skills
- Ability to work independently and as a team member
- Problem solver and critical thinker
- Ability to anticipate client and advisor needs
- Capable of working under deadlines
- Ability to do research to answer questions independently
- Detail-oriented
- Excellent time management
Knowledge/Experience:
- Series 6/7 and 63/66 FINRA registrations preferred
- Customer service experience required
- Word processing and spreadsheet experience required.
- Organizational and time management skills (i.e., ability to manage multiple priorities)
- Preferably securities registration with at least 2 years of previous experience in a sales support role or the equivalent combination of education and experience for the right candidate
Responsibilities:
- Responsible for client contact which includes communication by phone and email
- Clients servicing to include general account inquiries, account changes, distributions, beneficiary changes, account updates, etc.
- Client appointment preparation (running performance reports)
- Assistance with scheduling client appointments via our scheduling software
- Monitor incoming and outgoing mail
- Document client interactions via our Client Relationship Management (CRM) system
- Prepare and submit client paperwork and financial transactions
- Prepare and process paperwork or new & existing business for primarily brokerage platform investments with the occasional annuity and life insurance products
- Respond to and correct paperwork not in good order
- Other projects and tasks as assigned
Software
- Used:CRM, MS Outlook, Excel, and Word, Albridge, DocuSign, and Adobe.
Benefits: Retirement plan offered with 4% match. Health insurance.
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