Service Now

3 weeks ago

Tampa, United States Baker McKenzie Tampa Center Full time

The Systems Analyst will be responsible for translating business requirements into technical requirements and solutions within the Enterprise Service Management scope. The System Analyst is also responsible for creating and managing applications in the service management platform including overseeing the workflow and inclusion of approved processes aligned with the ITIL framework.

Responsibilities:

  • Focus on analysis responsibilities for the Enterprise Service Management application, including process design and development as well as testing and implementation of required and approved applications
  • Analyze system/application problems, design and implement workable solutions, and support such solutions to provide a reliable application with sustainable processes
  • Support the Firm in the use of the Enterprise Service Management tool through review and analysis of vendor-assisted resolutions, enhancements, and customizations, as approved by the Product Owner and Management
  • Documents and communicates key application technical and functional changes to Management
  • Drives operational excellence through the creation, adoption, and maturity of processes and tools aligned with the ITIL Framework
  • Responsible for managing, monitoring, and ensuring Continual Service Improvement (CSI) of Service Management processes and tools, with a focus on exploring process improvement, customer service strategy, and application enhancements.
  • Analyze methods of approach as they relate to workflow requests from end users and ensure efficiency
  • Work directly with other support groups in the build, test, and implement cycles of platform development, enhancements, and upgrades
  • Participate in other duties and projects as directed by the Service Management leadership team
  • This is a global role requiring regular work outside normal business hours to communicate with people in multiple time zones


Skills and Experience:

  • Bachelor’s Degree in Information Technology or substantial equivalent experience with an emphasis on web/application development-related field or equivalent work experience
  • Some experience with the ServiceNow platform and ServiceNow development is a must; ServiceNow CSA and CIS-ITSM are preferred
  • Experience in a legal environment is highly desirable
  • Thorough understanding of ITIL/ITSM processes; ITIL Certification (Foundation Certification) recommended
  • Experience in application design, analysis, deployment and support
  • Excellent JavaScript knowledge, inbound/outbound API integration
  • Implementation experience with the following ServiceNow applications: ITBM, ITSM, ITOM, HRSD, ITAM
  • Ability to work under strict deadlines, attention to detail, and the flexibility to think of alternative solutions
  • Ability to establish and maintain excellent working relationships at all levels of the organization as well as with outside customers and vendors where applicable
  • Strong analytical and reasoning abilities
  • Global thinking and experience is preferred
  • Well-developed interpersonal skills including the ability to communicate, both written and orally, and in a clear and straightforward manner
  • Ability to act as liaison between IT, and the Business and promote sound processes and procedures

  • Medical Assistant

    4 days ago

    Tampa, United States MD Now Full time

    This position is incentive eligible. ***New Hires may receive UP TO $2000 Sign-On Bonus!** *** Introduction** - ** Do you have the career opportunities as a(an) Medical Assistant you want with your current employer? We have an exciting opportunity for you to join MD Now which is part of the nation's leading provider of healthcare services, HCA...

  • Service Manager

    3 weeks ago

    Tampa, United States Environmental Pest Service, LLC Full time

    ** Service Manager** **Job Category****:** Operations **Requisition Number****:** SERVI01151 Showing 1 location **Job Details** **Description** As your **LOCAL**, **DIVERSE**, and **ECO-FRIENDLY** pest control company, we pride ourselves on taking care of our customers, community, and you. American owned and operated for more than 50 years, Environmental...

  • Service Manager

    3 weeks ago

    Tampa, United States Environmental Pest Service, LLC Full time

    ** Service Manager** **Job Category****:** Operations **Requisition Number****:** SERVI01151 Showing 1 location **Job Details** **Description** As your **LOCAL**, **DIVERSE**, and **ECO-FRIENDLY** pest control company, we pride ourselves on taking care of our customers, community, and you. American owned and operated for more than 50 years, Environmental...

  • HVAC Technician

    2 weeks ago

    Tampa, United States Home Service Heroes Full time

    Job DescriptionJob DescriptionHome Service Heroes is currently hiring for a full-time HVAC Technician / HVAC Service Technician to maintain, diagnose, and repair residential heating and air conditioning systems in the Tampa, FL area. This technician position typically works Monday to Friday from 7:30 AM to 4:00 PM with a rotating on-call schedule. We pay our...

  • HVAC Technician

    2 weeks ago

    Tampa, United States Home Service Heroes Full time

    Job DescriptionJob DescriptionHome Service Heroes is currently hiring for a full-time HVAC Technician / HVAC Service Technician to maintain, diagnose, and repair residential heating and air conditioning systems in the Tampa, FL area. This technician position typically works Monday to Friday from 7:30 AM to 4:00 PM with a rotating on-call schedule. We pay our...

  • Medical Sales Advisor

    3 weeks ago

    Tampa, United States Superior Coverage Now LLC Full time

    **Job Title**: Medical Sales Advisor **Company**: Superior Coverage Now LLC **Location**: Tampa, FL Superior Coverage Now LLC, a leader in healthcare solutions, is seeking a driven Medical Sales Advisor to join our dynamic team in Tampa, FL. As a Medical Sales Advisor, you'll play a pivotal role in driving sales growth and nurturing relationships within the...

  • Bilingual Customer Service Representative

    13 hours ago

    Tampa, United States Florida One Insurance Full time

    Job DescriptionJob DescriptionJoin our dynamic team at Florida One Insurance as a Full Time Bilingual Customer Service Representative! Imagine the thrill of assisting customers in both English and Spanish, providing top-notch service with a smile. Every day will be filled with new challenges and opportunities to showcase your problem-solving skills while...

  • Outside Sales Professional

    1 week ago

    Tampa, United States McCall Service Full time

    Overview: **Ready for your next career opportunity?** Look no further, The Turtle is looking to hire you! You enjoy the outdoors, finding unique ways to solve an issue, and helping people; we enjoy creating extraordinary experiences, growth opportunities, and a fun place for a career for our team. Together? McCall could be the career match you’ve been...

  • Service Bdc Coordinator

    2 weeks ago

    Tampa, United States Qvale Auto Group, Inc. Full time

    Qvale Auto Group has over 70 Years in the automotive industry, beginning in California and now owning and operating 3 dealerships in Florida. "**_We are a team committed to providing value, quality and excellence in sales and service; inspired by our customers' standards and the Qvale family reputation for integrity."_** The Appointment Setter answers...

  • Experienced Plumber

    4 weeks ago

    Tampa, United States Home Service Heroes Full time

    Job DescriptionJob DescriptionHome Service Heroes is currently hiring for a full-time Experienced Plumber / Plumbing Technician to perform inspections on drain lines, diagnose leaks, repair plumbing fixtures, and make the necessary replacements and installations for our residential clients in the Tampa, FL area. This plumbing position typically works Monday...

  • Experienced Plumber

    2 weeks ago

    Tampa, United States Home Service Heroes Full time

    Job DescriptionJob DescriptionHome Service Heroes is currently hiring for a full-time Experienced Plumber / Plumbing Technician to perform inspections on drain lines, diagnose leaks, repair plumbing fixtures, and make the necessary replacements and installations for our residential clients in the Tampa, FL area. This plumbing position typically works Monday...

  • Service Advisor

    7 days ago

    Tampa, United States Parks Lincoln of Tampa Full time

    **What We’re Looking For** **Job Summary** A Service Advisor provides estimated cost analysis of automotive repairs and routine maintenance. Through effective communication with customers, they determines the services necessary, predicts the time needed for completion and stays in constant communication with the customer during the repair process. The...

  • Legends Hospitality at Raymond James Stadium

    3 weeks ago

    Tampa, United States Legends Full time

    Legends Hospitality at Raymond James Stadium is now hiring for the summer concerts and 2023-24 football season. Legends is the official hospitality partner of Raymond James Stadium, home to the Super Bowl LV Champions and the Tampa Bay Buccaneers! Join us in elevating the fan experience through unparalleled guest service and pride to make Raymond James...

  • Legends Hospitality at Raymond James Stadium

    2 weeks ago

    Tampa, United States Legends Full time

    Legends Hospitality at Raymond James Stadium is now hiring for the summer concerts and 2023-24 football season. Legends is the official hospitality partner of Raymond James Stadium, home to the Super Bowl LV Champions and the Tampa Bay Buccaneers! Join us in elevating the fan experience through unparalleled guest service and pride to make Raymond James...

  • Customer Service Agent

    3 weeks ago

    Tampa, United States SIXT USA Full time

    Job DescriptionJob DescriptionCompany Description Job DescriptionSixt is looking for a Customer Service Agent to deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc. The ideal candidate possesses the following...

  • Customer Service Agent

    2 weeks ago

    Tampa, United States SIXT USA Full time

    Job DescriptionJob DescriptionCompany Description Job DescriptionSixt is looking for a Customer Service Agent to deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc. The ideal candidate possesses the following...

  • Service Advisor

    3 weeks ago

    Tampa, United States Parks Lincoln of Tampa Full time

    What We’re Looking For Our Service department is looking for a Service Advisor to join our team. If you're looking for an opportunity to grow and develop your career apply today! Job Summary  A Service Advisor provides estimated cost analysis of automotive repairs and routine maintenance. Through effective communication with customers, they determines...

  • Service Advisor

    3 weeks ago

    Tampa, United States Parks Lincoln of Tampa Full time

    Job DescriptionJob DescriptionWhat We’re Looking ForOur Service department is looking for a Service Advisor to join our team. If you're looking for an opportunity to grow and develop your career apply today!Job Summary A Service Advisor provides estimated cost analysis of automotive repairs and routine maintenance. Through effective communication...

  • Service Advisor

    2 weeks ago

    Tampa, United States Parks Lincoln of Tampa Full time

    Job DescriptionJob DescriptionWhat We’re Looking ForOur Service department is looking for a Service Advisor to join our team. If you're looking for an opportunity to grow and develop your career apply today!Job Summary A Service Advisor provides estimated cost analysis of automotive repairs and routine maintenance. Through effective communication...

  • Customer Support Specialist

    3 weeks ago

    Tampa, United States Staffing Now Full time

    SNI Companies is hiring a Client Services Specialist in Tampa, Florida. Responding to inquiries and questions from agents, customers and internal departments via email and phone. Providing agents and insured customers accurate information. Researching and resolving issues. Answering calls professionally and expediently. Providing administrative, general...