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Service Advisor

4 months ago

Tampa, United States Parks Lincoln of Tampa Full time

What We’re Looking For

Our Service department is looking for a Service Advisor to join our team. If you're looking for an opportunity to grow and develop your career apply today

Job Summary 

A Service Advisor provides estimated cost analysis of automotive repairs and routine maintenance. Through effective communication with customers, they determines the services necessary, predicts the time needed for completion and stays in constant communication with the customer during the repair process. The Service Advisor determines services needed by accessing information obtained by technicians and referencing auto manufacture’s service intervals.

What We Offer

  • Health, dental and vision insurance
  • 401(k) with company match
  • PTO
  • Wireless discounts
  • Employee purchase and service discounts
  • Legal assistance program
  • Aggressive Christmas bonus program
  • Paid and personalized training with department manager
  • Career progression with a heavy focus on internal promotions
  • Florida hospital wellness discount
  • Aggressive pay plan
  • Manufacture incentive bonuses
  • An opportunity to define yourself and your career
  • Air Conditioned/Temperature controlled shop

Responsibilities

  • Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
  • Maintains automotive records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements

  • Must have prior Service Advisor experience
  • Demonstrates an extreme attention to detail.
  • Reads, analyzes and interprets general business reports.
  • Ability to write, present and respond to customers and staff members in a professional manner.
  • Ability to compute basic math equation.
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Candidates must have a valid driving license and clean driving record.
  • Experience with DealerTrack and X-time preferred
  • Ford Experience preferred

About Us

Parks Motor Group was founded in April of 1975 by Jack Parks with the inception of Northgate Lincoln Mercury in Tampa, Florida; changing it's name in January of 2011 to Parks Lincoln of Tampa. Jack Parks' son Randy Parks soon followed with the acquisition of Longwood Lincoln Mercury in November 1979; changing it's name to Parks Lincoln of Longwood in 2011. This expanded Parks Motor Group to the Orlando, Florida Market. In June 1983, Jack Parks' son Ron Parks acquired Heritage Ford in Wesley Chapel, Florida adding the blue oval to the Parks Motor Group family. Not stopping there, Randy Parks decided to branch out of the automotive arena and in August of 1983, Seminole Powersports was born. Seminole Powersports started out offering Honda with the soon after addition of Kawasaki, Yamaha and now Can-Am and Sea Doo. Ron Parks had his eye on Toyota, so in August of 1988, Ron acquired Stadium Toyota in Tampa. Then in April of 1992, Randy Parks aquired DeLand Toyota thus expanding the Orlando Market to now the Orlando/Volusia Market. Not stopping with Lincoln, Mercury, Powersports and Toyota; Randy then acquired Ford Lincoln and Hyundai of Gainesville, bringing the blue oval and Hyundai to Gainesville, Florida.