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Change Management and Training Analyst
2 months ago
This is a contract to hire opportunity and hybrid to downtown Chicago.
Tasks & responsibilities:
• Consulting and coaching senior leaders and project team members regarding their roles in change management.
• Assessing and capturing change impacts, including recurring reviews of change impacts.
• Identifying the associated stakeholders impacted by the change impacts.
• Developing and executing a detailed change management plan (including communications, training, and engagement activities) for stakeholders to adopt the identified changes.
• Hosting, developing, and/or executing change management activities as defined in the change management plan, and as necessary to support adoption of the changes.
• Identifying, analyzing and preparing risk mitigation tactics to address behavioral change.
• Supporting the communication efforts (e.g., messaging, contributing to content creation) related to change management.
• Uses insights from change management assessments and progress of behavioral change during the course of the project as input into the communications.
• Developing and deploying in readiness assessments (e.g., communication plan has been executed, training has been delivered, appropriate level of competency has been demonstrated).
• Tracking and reporting issues as they relate to change management.
• Defining and measuring the success/adoption metrics and monitoring change progress, which may include executing pulse surveys and tracking attendance or viewership metrics.
• Responsible for reporting status up to the program level change management lead and participating in program change level activities.
• Manage the portfolio and change load to understand changes impacting the business areas from other initiatives.
• Development of departmental team program documentation, SOPs, and trainings
• Development of enterprise-wide program documentation, process guidelines, SOPs, and trainings
