Strategic Account Management, Team Lead
7 days ago
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.
The Account Manager is a key player responsible for nurturing and growing client relationships within our enterprise-level accounts. Collaborating with the Director of Account Management, you'll drive revenue generation, manage partnerships, and contribute to RFPs.
Responsibilities:
- Manage, mentor, and inspire a regional Account Management team to achieve their goals and consistently excel.
- Collaborate with internal teams, including Legal, Operations, Customer Care, Payments, and Finance, to provide seamless support for your team.
- Demonstrate proven client relationship skills with strong negotiation and influencing capabilities.
- Exhibit strategic thinking, superior presentation skills, and effective communication.
- Work with the team to build and maintain strong client relationships by understanding their unique needs, managing overall partnerships, and addressing escalations with internal teams to ensure SLAs are met.
- Drive revenue growth by identifying upselling and cross-selling opportunities within client accounts. Collaborate with the Director of Account Management and internal teams to develop and implement amendments for new solutions.
- Ensure exceptional service delivery by meeting and exceeding client expectations, promptly addressing and resolving issues, and conducting regular partnership calls to understand clients' business needs and future goals.
- Collaborate with the Director of Account Management and stakeholders to support RFPs and RFIs, contributing to the development of compelling proposals that showcase the company’s value proposition and participating in RFP interviews with the Sales team.
- Strive to achieve individual and team KPIs as defined by the organization, continuously monitoring progress and taking corrective actions as needed. Ensure alignment with the Service Delivery team and proactively address issues.
- Optimize client interactions and sales strategies by utilizing playbooks and processes, providing valuable feedback and suggestions for process improvements based on real-world client experiences.
Requirements:
- Bachelor's degree in business, marketing, or a related field.
- At least 3 years’ experience in a team lead role
- 5-7 years' experience in account management or sales
- Must demonstrate effective leadership, negotiation and problem-solving skills.
- Proven track record in both developing new relationships and nurturing existing ones, particularly with mid-level accounts
- Excellent interpersonal and communication skills.
- Proficiency with CRM software and project management tools.
- Strong analytical and problem-solving abilities.
- Knowledge of Payroll, HRIS, or Fintech industries.
- Collaborative team that is easily adaptable to a fast-paced environment
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