Sales Operations Specialist

ABOUT THE ORGANIZATION

Based in North Carolina, Tego is an engineering-led, forward-thinking technology team that unwavering dedication to our core values of integrity, commitment to excellence, and accountability. We create competitive advantage by solving problems and delivering results with remarkable efficiency, guided by a steadfast commitment to these principles. Collectively, we’ve spent decades solving IT challenges while supporting the full spectrum of commercial and government entities of all sizes. Our team operates with unwavering integrity, ensuring transparent and ethical practices in all our endeavors. We are dedicated to excellence in everything we do, striving for continuous improvement and the highest standards of quality and performance. With a deep understanding of the strategies, tools, and methodologies that support mission-critical data center and cloud services, we uphold accountability for our actions and decisions, taking ownership of our work and delivering on our promises.

Tego has a strong commitment to fostering long-term relationships and delivering unparalleled support to our clients and partners.

ROLE DESCRIPTION

As a Sales Operations Specialist, you will play a pivotal role in supporting the sales team and optimizing the sales process. You will support various operational aspects of the sales function, ensuring efficiency, accuracy, and alignment with organizational goals. This role requires strong analytical and critical thinking skills, attention to detail, and the ability to collaborate effectively with cross-functional teams. This is a full-time remote position.

Your responsibilities may include, but are not limited to:



• Create quotes and proposals: Collaborate with sales teams to identify solutions and product configurations. Coordinate with technology partners and distributors to prepare accurate and timely quotes using quoting software, and other resources.
• CRM/Sales Administration: Utilizing customer relationship management (CRM) software to prepare sales reports, maintain customer databases, update sales documentation, and renewals management.
• Order Management: Support the order fulfillment process, including processing orders, managing customer and internal communication, accounts receivables, and resolving any issues that may arise.
• Customer Service: Responding to inquiries from potential and existing customers, addressing their concerns, and providing product information.
• Product Knowledge: Develop and maintain a basic understanding of the company’s technology portfolio.

QUALIFICATIONS

• Proven work experience in sales or customer support in a technology company
• The candidate must have excellent communication skills, both written and verbal, and be able to express themselves clearly and professionally.
• Exceptional analytical and problem-solving skills
• Ability to multitask, work independently, and effectively prioritize responsibilities in a remote role
• Proficient with Microsoft Office and G Suite
• Experience with Salesforce.com, ConnectWise CPQ (Sell), Slack or other team communication platforms are a plus
• Bachelor's degree or equivalent practical experience