Seasonal ECOM Customer Care

4 weeks ago

Triangle, United States Peter Millar Full time
It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

The ECOM Customer Care Specialist provides exceptional customer experiences and ensures that we honor service promises. We appreciate our customers and look for individuals who love to take care of people, solve problems and have fun too. This position provides variety, allowing staff to respond to customers via phone, email and live chat. It's fast-paced - so the time flies. We provide extensive training to learn about our product, the customers and our systems.

This is a seasonal position that will run from June-September with the potential to turn into Full-Time. This is a remote position with training in our RTP offices.

ESSENTIAL FUNCTIONS:

  • The first to respond to customers, this role will communicate professionally, accurately, efficiently, verbally, by email and in chat.
  • Engage and optimize each customers experience by demonstrating patience and empathy; prioritize your customer's needs.
  • Resolve product related inquiries and make purchasing recommendations based on the needs and interests of the customer.
  • Identify and solve account issues related to product orders, deliveries, credits, and returns; proactively share information with the team to improve the process.
  • Learn about the latest product releases and upcoming launches and engage with customers to recommend new products.
  • Collaborate with other teams to share suggestions regarding quality assurance and product requests by customers.
  • Research fulfillment and shipping concerns; liaise with distribution teams to resolve concerns.

DESIRED EDUCATION AND EXPERIENCE:

  • Bachelor's degree in Fashion or Textiles preferred
  • 1-3 years of experience in customer service, sales or retail required
  • Experience in E-Commerce and/or online marketing and merchandising is a plus
  • Strong skills with Microsoft Office requiredExperience with ZenDesk, BlueCherry, Softeon, SalesForce or Shopify is a plus
  • Experience using an organizational time management system required
  • Experience solving problems and thinking critically required

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

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