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Head of Operations

2 months ago

Anaheim, United States JJ&S Environmental Services Full time

Position Overview

JJ&S Environmental Services is seeking a dynamic and experienced Head of Operations to join our team in California and help us grow both in size and performance, while ensuring smooth operations across our regions. The ideal candidate will be a problem-solver, people manager, and process optimizer who thrives in a fast-paced, project-based environment and can effectively lead a growing team. This position requires on-ground presence and the ability to travel between our operational areas in San Diego, Los Angeles, and Orange County.


As main responsibilities, the Head of Operations will:


1) Lead the company’s operations

  • Solve challenges to ensure timely project execution
  • Drive continuous improvement by designing and implementing new operational processes
  • Optimize resource allocation and planning across regions
  • Partner with Branch Managers and Office Leaders to support teams and monitor projects and warehouse management.


2) Develop and grow the team

  • Serve as the ultimate responsible party for the Operations team's performance, driving excellence across all operational activities in San Diego, Los Angeles, and Orange County
  • Manage and mentor two Branch Managers, guiding their development and ensuring alignment with company goals.
  • Help the Branch Managers to develop and upskill their team (Superintendents, Lead Technicians, Technicians), including formal certifications for Asbestos, Mold and Lead handling.
  • Ensure alignment and coordination between different departments and regions within the rapidly growing company.
  • Partner with Operations Analytics team to ensure an effective support to regional operations.
  • Manage performance metrics and implement data-driven decision-making processes
  • Adapt operational strategies to support and facilitate rapid company growth across all regions


3) Ensure clients and partners’ high satisfaction

  • Support commercial team in external relationships, including homeowners (end clients) and business partners, when needed (i.e. problem solving, key account management).


Qualifications

  • Proven leadership experience (4+ years) in project delivery and team performance optimization
  • Experience managing technicians or field workers (10+ people) in a growing, fast-paced environment
  • Strong problem-solving skills and ability to think critically under pressure
  • Experience in environmental services, construction, or related industries 
  • Excellent communication and stakeholder management skills, including client-facing experience
  • Willingness and ability to travel between San Diego, Los Angeles, and Orange County operational sites
  • Speaking Spanish (verbal communication) is a plus


What We Offer

  • Competitive salary and benefits package
  • Health insurance
  • 401k with 6% company match
  • Vehicle Allowance or company vehicle
  • Gas Card
  • Business Expense Account
  • Vacation/Sick leave
  • Cell phone reimbursement
  • Opportunity to make a significant impact in a rapidly growing environmental services company
  • Dynamic work environment with diverse projects and challenges.


About JJ&S Environmental Services

We are committed to providing the best abatement services in our industry. We are a young team growing rapidly. We will invest in your professional development by providing you with the support of our team, education, and training to grow as a manager and perform to the best of your abilities.

We are A Great Place To Work Certified Company. This is an achievement that very few companies in the restoration industry have ever obtained.