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Clinic Office Manager

2 months ago

Mercer Island, United States Grace MindCare Full time

Join Our Team at Grace MindCare

 

Are you a passionate healthcare professional eager to make a difference? We are seeking a motivated and organized Office Manager to oversee the daily operations of our practice. The ideal candidate will play a crucial role in supporting sales, customer service, and medical billing functions, ensuring seamless operations and exceptional patient experiences.

 

About Us:

 

Grace Mind Care is a leading provider of innovative mental health solutions, including psychiatry, IV infusions, and ketamine treatments. We are dedicated to offering advanced, technology-driven care to help individuals manage and overcome mental health challenges.

 

Why Join Us?

 

At Grace Mind Care, you will be part of a dynamic team committed to advancing mental health care through innovation and technology. We offer a supportive work environment where your contributions will make a meaningful impact on patient care and office operations.


Essential Duties and Responsibilities:

 

Administrative Oversight:

  • Manage day-to-day office operations, including scheduling, patient intake, and coordination of services.
  • Ensure the office environment is welcoming, organized, and compliant with health and safety regulations.
  • Oversee the implementation of office policies and procedures to enhance operational efficiency.

Sales Support:

  • Assist in driving business growth by supporting sales initiatives and client acquisition strategies.
  • Collaborate with the sales team to track leads, follow up with prospects, and manage customer relationships.

·     Maintain and update client records to support sales efforts and customer engagement.

Customer Service:

  • Provide exceptional service to patients, addressing inquirie, and ensuring a positive experience.
  • Coordinate with clinical staff to manage patient appointments, follow-ups, and communication.
  • Handle patient complaints and feedback professionally, working to improve service quality.

Medical Billing:

  • Oversee medical billing processes, including coding, claims submission, and reimbursement management.
  • Ensure accurate and timely billing for services, including psychiatry, IV infusions, and ketamine treatments.
  • Work with insurance companies and patients to resolve billing issues and process payments.

Team Support:

  • Coordinate with clinical and administrative staff to ensure smooth operation of services.
  • Assist with onboarding and training of new team members as needed.
  • Provide support to the management team with various administrative tasks and projects.


Education and/or Work Experience Requirements:

 

  • Proven experience in office management, preferably in a healthcare or medical setting.
  • Strong understanding of medical billing and coding practices.
  • Excellent organizational, communication, and customer service skills.
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • Proficiency in office software and medical management systems.
  • A proactive and detail-oriented approach to problem-solving and task management.
  • Preferred education: Bachelor’s degree in Healthcare Administration or a related field; Medical Assistant (MA) certification is a plus.


Physical Requirements:

  • Ability to stand and walk for extended periods,
  • lift and move objects up to 50 pounds,
  • perform tasks requiring manual dexterity