Customer Engineer

7 days ago

Brookfield, United States Automation & Robotics SA Full time

CUSTOMER ENGINEER


Company details:

The mission of A&R's 125 employees is to continually improve to become a model company where everyone is happy and proud of their work, where everyone contributes to the success of the company, in which honorable and respectful values coexist. It is also to be and remain a competitive company which guarantees our future. Our business is to design, manufacture, integrate, commercialize, and maintain precise positioning, control, tracing and engraving machines and instruments at an optimal level of productivity for spectacle lens manufacturers. Job description


As a Customer Engineer, you will oversee the proper utilization of our automated control systems and our measurement devices.


Endorse the standard machines project management.


Ensure the proper and optimized set up of our machines and devices.


Analyze our customers production data to properly align and integrate our machines into them.


Become a specialist of our systems for our customers.


Endorse and support the training on our devices for our customers, both in production and engineering.


Endorse the support and training of our field service technicians.


Become part of the technical team for customization and specific tests required by our customers (along with our sales, engineering offices, and R&D).


Commit to support our customers on an everyday basis, through our aftersales servicing and support.


Commit to the continuous improvement training provided by the company to ensure proper knowledge of all new device’s configurations and new technologies.


Report to R&D department any defects, errors, bugs encountered on the equipment’s.


Be responsible for some administrative tasks:


Handle your expenses reports and expenses receipts for reimbursement.


Prepare your travels within the respect of the budgeted quotes (flights, hotels, rentals, …).


Fill up maintenance, installs, repairs, training reports and send these to appropriate groups.


Create procedures, troubleshooting notes or any documentation necessary to optimize the organization processes. Qualifications


Education: Mechatronic, Electronic, Industrial IT bachelor’s degree required.


Computer skills:


Microsoft 365 suite (outlook, teams, SharePoint, forms, dynamics, project...)


Basic office suite (word, excel, ppt, access, …)


SQL, PowerBI, R language, are optional but considered as a plus.


Ability to read schematics, drawings, bills of materials.


Ability to troubleshoot automatic devices (pneumatics, electrical, mechanical).


Knowledge of the ophthalmic industry, and of the basic ophthalmic standard is plus.


Twin CAT programming basic knowledge is also a plus.


Required soft skills:


Being customer’s oriented and willing to find proper set up and solutions for the customers.


Not afraid of travelling (20% to 50% of the time) in northern America (USA, Canada, Mexico).


Hold a proven team spirit and demonstrate the will to work along with the team.


Willing to be a part of organization continuously evolving and facing new challenges and technology.


Being inclined to take part of internal meetings with different departments to discuss specific topics and developments.


Autonomy and self-organization.


Willing to learn more and develop new skills through the time.


Values are based on respect and trust of others.

Languages:


English (fluent – both speaking and writing)


Spanish, French or Portuguese is a plus.


What do we offer?

Automation & Robotics Optical Machine Inc. is a subsidiary of Automation & Robotics s.a. in Belgium which is worldwide leader in automatic inspection devices within the ophthalmic industry. As part of this organization, you’ll be offered in depth training on our machines, devices, and equipment’s. You will also receive all the necessary tools to complete your mission with success. We also focus on everyone’s well-being, and we emphasize the need to support each other.


Automation & Robotics Optical Machinery Inc

155 S. Executive Drive, Suite 210

Brookfield, WI 53005

www.ar.be


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