Vendor Relations Manager

5 days ago

Farmers Branch, United States Fay Servicing, LLC Full time

The Fay Group originated in 2008, is a full-scale real estate services company that offers mortgage servicing, property renovations, business purpose lending, insurance, and more to homeowners, investors, and clients nationwide. Fay handles a wide range of mortgage loan solutions for prospective homeowners with varying credit histories and also offers to refinance for existing mortgages.


The Fay Group is made up of separate business units offering a complete range of home ownership products and services that provide customers with solutions to navigate the challenges of home ownership while helping them build toward their long-term financial goals. We consider the people behind those mortgages and work hard to give them the best chance possible to stay in their homes.


Reporting to VP, Vendor Management, the primary function of the Vendor Relations Manger is to monitor vendor compliance and the performance of third-party service providers. The Vendor Analyst oversees and coordinates the vendor management process. Responsibilities include but are not limited to, managing and developing performance scorecards, periodic vendor audits, analyzing reporting results, drafting and following up on remediation reports, and validating corrective action while meeting service level expectations at the individual, and company levels.


The Vendor Relations Manager ensures vendor reviews are performed and adhere to company policies, procedures, and directives pertaining to vendor oversight.

Additionally, this position reviews and assesses the vendor management model and program to identify cross-functional opportunities that enhance collaboration between Fay and its vendors, ultimately optimizing processes and maximizing operational efficiency.


What you will do for Fay:

  • Perform periodic onsite and desktop vendor reviews utilizing structured information-gathering tools and processes
  • Identify and assess levels of risk; detail and surface concerns to management
  • Write, edit, and manage remediation reports for the periodic reviews ensuring the mitigation of risk from a third-party service provider perspective
  • Create, edit, and manage vendor scorecards as they pertain to compliance, loss mitigation, collections, customer service, escrow, bankruptcy, payment processing, boarding and foreclosure
  • Create and oversee planning for Annual Review Audits; serve as the liaison with the business and vendors to ensure procedures, policies, and training needs are identified and implemented per compliance and business initiatives within all Servicing Third Party Vendors
  • Create proposals and recommendations for the development and enhancement of the review process, including researching and recommending the implementation of best practices
  • Collaborate with various business and vendor managers across the organization to ensure adherence to company guidelines and practices
  • Attend and present in interdepartmental meetings for annual vendor reviews
  • Assess, prioritize, and respond to all specialized Review team request
  • Prepare presentations on audit findings for business leadership and executives
  • Maintain subject matter expertise in mortgage servicing to support the ability to manage Servicing vendors
  • Develop domain knowledge of Fay’s business to include an understanding of organizational objectives
  • Ensure compliance with Fay’s policies, processes, and practices. Successfully complete all department and company-required training
  • May collaborate on projects within the department or cross-functionally
  • Model Fay’s Values, Operating Principles, ethical standards, professionalism and code of conduct
  • Demonstrate behaviors that align with Fay's Values and Operating Principles
  • Perform other duties and responsibilities as assigned


What you will bring to Fay:

  • Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High school diploma/GED) required
  • 3+ years’ experience in vendor auditing, service quality evaluation, and/or improvement experience required; previous vendor audit experience working in a regulated environment preferred
  • 3+ years of mortgage and/or financial services experience
  • 3+ years of technical writing experience required
  • Demonstrated experience working in a fast-paced work environment
  • Previous experience managing projects required
  • Proficiency with Microsoft Office products (Excel, Word, PowerPoint, etc.)
  • Strong written and verbal skills; ability to create and present presentations to senior management
  • Strong interpersonal skills
  • Strong analytical skills
  • Solid decision-making abilities coupled with sound judgment
  • Good organizational abilities and time management skills
  • Ability to effectively prioritize in a fast-paced, dynamic environment
  • Client-focused with strong execution skills and results orientation
  • Detail oriented
  • Flexible, open to change, ability to learn new things quickly
  • Collaborative approach to work
  • Must have proven ability to work with confidential information


Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.

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