Human Resources Analyst

4 weeks ago

Atlanta, United States Smurfit Westrock Full time

WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia, and Australia. Learn more at www.westrock.com.


Our technology organization is transforming how we work at WestRock. We align with our businesses to deliver innovative solutions that:

• Address specific business challenges, integrate processes, and create great experiences

• Connect our work to shared goals that propel WestRock forward in the Digital Age

• Imagine how technology can advance the way we work by using disruptive technology


We are looking for forward-thinking technologists who can accelerate our focus areas such as building stronger foundational technology capabilities, reducing complexity, employing digital transformation concepts, and leveraging disruptive technology.


Position Summary:

The Sr Analyst, IT&D Engineering & Architecture – HR Time & Attendance will report to Sr. Manager, IT Business Systems – HR Time and Attendance, and is responsible for participating in the design, specification, and delivery of HR technology solutions, taking into consideration functionality, data requirements and security, integration, infrastructure, and performance. The specific application in scope for this role is Workforce Software, which is used for Time and Attendance. The incumbent will work on medium and complex operations support tickets and large complex enhancements. The incumbent possesses knowledge about industry-wide business processes, organizational policies and procedures, timekeeping, and payroll business processes. In addition to production support, this individual will spend most of their time working on projects, both to continuously enhance current systems and infrastructure and to deliver new solutions to optimize HR data, process, and service delivery. This role is a true combination of business analysis and technical expertise, enhancing the partnership between HR, Payroll, and IT to deliver sound solutions. They are responsible for establishing a strong working relationship with key business functional leaders and extended team members. Using these relationships, they will gain an understanding of functional requirements and contribute to the establishment of technical specifications to achieve those requirements. This individual can translate technical concepts into understandable terms for non-technical stakeholders, and in turn, can translate business requirements into functional and technical specifications that development teams can leverage to build solutions (when they don’t build the solution themselves). They will work with cross-functional teams, project managers, and other stakeholders to deliver quality solutions on time and budget.


How the incumbent will impact WestRock:

• Excellent understanding of HR systems, applications, infrastructure, security, and databases; ability to efficiently adapt to changing technologies and platforms

• Demonstrate a strong understanding of Time and Attendance in both union and non-union environments; manufacturing environment preferred.

• Ensure on-time, quality, and in-budget delivery of IT HR projects, in alignment with established project plans; define mitigation plans for “at-risk” tasks

• Work across multiple technical and functional disciplines and applications to synthesize conceptual ideas as well as implement technical solutions

• Advise and support leadership and Program/Project Managers on technical solutions for problems

• Work well within agile, waterfall, and hybrid frameworks

• Define and document technical requirements that will effectively deliver the business solution needed

• Support the establishment of effective test strategies and plans

• Troubleshoot technical and non-technical issues and provide resolution

• Provide design and development guidance to developers, functional resources, and testers

• Document functional and technical specifications to ensure accuracy and alignment with process, infrastructure, security, and data needs

• Create architecture diagrams and presentation materials to communicate designs


What you need to succeed:

• Bachelor’s Degree Required

• 5+ Years of experience with IT HR application development, support, and maintenance, including upgrades, troubleshooting, technical design, and solutions (demonstrated experience with the specific applications in the incumbent’s area of responsibility)

• 2+ Years configuring and supporting the Workforce Software Time and Attendance Application

• Strong analytical skills and ability to design and document technical specifications based on functional specifications

• Strong knowledge and understanding of HR and Security systems and technical landscape infrastructure, and hands-on experience with integration design and development

• Preferred: 2+ Years of Human Resources functional experience

• Good foundational understanding of at least 2 HR functions, their processes, and data.

• Proven ability to work with HR/business partners and IT to define business requirements and technical specifications

• Good ability to communicate technical concepts to non-technical audiences

• Proven business relationship management (BRM) skills

• Proficiency with the MS suite of products (Word, Excel, PPT, Visio, Project)

• Be self-directed, fast-paced, collaborative, results-oriented, and able to swiftly adapt to change

• Strong communication and collaboration skills and ability to navigate and work effectively in a dynamic, frequently changing environment

• Ability to work under tight deadlines at a fast pace.

• Strong attention to detail

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