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Clinical Application Specialist

3 months ago

Cheswick, United States TekWissen ® Full time

Job Title: Clinical Application Specialist

Location: Indianola, PA, 15051

Duration: 12 Months

Job Type: Contract

Work Type: Remote

Pay Rate: $60-62/hr


Overview:


Tekwissen Group, is a workforce management provider throughout the USA and many other countries in the world. This client is a German multinational Pharmaceutical and biotechnology company and one of the largest pharmaceutical companies in the world, headquartered in Leverkusen, and areas of business include pharmaceuticals; consumer healthcare products, agricultural chemicals, seeds and biotechnology products.


Job Description:


Department/Team Description

  • The Clinical Application Specialist (CAS) within the Digital Solutions Business is responsible for executing clinical education training and/or strategies that enable customers to achieve their desired outcomes using digital solutions.
  • The CAS provides expert level education for the company's enterprise software platforms including, but not limited to, Radimetrics Dose Management and Calantic platforms.
  • In addition to product training CAS assists customers with best practices through a deep understanding of Radiology workflows.
  • The CAS position impacts customer's quality and process improvement efforts through a focus not only on technology, but the people and processes needed to achieve their desired outcomes.
  • The clinical education team leverages self-serve, virtual, in-person and hybrid delivery approaches to meet diverse customer needs.

Position Summary

  • This role will contribute to the successful adoption of the Radiology's Digital Solutions portfolio through expert product training, system organization, and best-in-class industry and clinical workflow expertise.
  • These efforts will provide significant value to company customers as they work to achieve specific outcomes through the adoption of company enterprise systems.

Position Duties and Responsibilities

  • Coordinate, Schedule, and Execute on-site and virtual education sessions.
  • Manage training documentation and report on education outcomes.
  • Provide subject matter expertise to cross-functional groups including Support, Sales, and Marketing.
  • Provide routine data organization within customer servers.
  • Assist in the creation and revision of education content as needed.
  • Gathers customer feedback, contributes to continuous improvement efforts and other strategic projects across the digital organization.
  • Contribute to knowledge management initiatives to include knowledge base article creation.
  • Build and maintain customer relations while maintaining high levels of customer satisfaction.
  • Build and maintain expertise with client's current software offerings as well as new versions and revisions. Assist in reporting and interpretation of training and customer health KPIs.
  • Contribute to process creation and refinement within the Digital Radiology Business.
  • Cross-functional collaboration to support new clinical application onboarding.
  • Support Sales and Marketing through assistance with customer demonstrations and evaluations.
  • Represent client at conferences and trade shows both virtually and in-person.
  • Good communication in English; speaking, reading, and written.
  • Ability to support varying levels of travel, with peaks of up to 50% with some responsibilities representing overnight travel.

Requirements/Preferences:

  • Education Minimum Requirement: Associates Degree
  • Education Preferred if different from above: Bachelors Degree

Skills & Competency Requirements

  • Associates degree in a relatable technical / clinical discipline such as Radiologic Sciences or Information Technology with a minimum of 6 years relevant experience or bachelor’s degree with a minimum of 4 years of relevant experience or master’s degree with a minimum of 2 years of relevant experience.
  • Radiologic Technologist (RT) Certification
  • Strong presentation, verbal, and communication skills.
  • Ability to effectively communicate with individuals of varying educational backgrounds and skill levels.
  • Ability to problem solve, manage complexity and ambiguity.
  • Hands-on mentality, self-motivation, team-player attitude, detail-orientation, and have a result-driven mindset.
  • Strong understanding of Radiology and associated IT workflows, including RIS, PACS, DICOM, and HL7.
  • Proficiency in MS Office suite.
  • Ability to quickly learn new technologies and software systems such as Salesforce, Kimble and ServiceMax.
  • Strong time management skills.

Preferences

  • Security + Certification (CompTIA)
  • CIIP Certification
  • CT, MR Modality or Quality Management
  • Knowledge of dose management software, electronic medical record systems and/or PACS systems

TekWissen® Group is an equal opportunity employer supporting workforce diversity.