Operations Supervisor
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Transcend Solutions is currently partnering with a client of ours for an Operations Supervisor in Ridgefield Park, NJ.
Contract Duration: 6 Months
Location: Ridgefield Park, NJ
Hybrid - (Monday through Thursday in office)
Top Skills:
Data Analysis/Entry, Vendor Management, Microsoft office - (Excel/PPT)
Bachelor’s Degree required
• Years of experience: 4+ years
• Some experience with Agile project/procedure management preferred
Roles and Responsibilities:
• Support vendor manager in the implementation of new policies, procedures and standards for outsourced business center
• Support outsourced business center on daily communication with delivery partner related to consumer deliveries, orders reconciliation and system issues
• Coordinate daily communication between Returns teams team and outsourced business center to complete returns reconciliation transactions
• Own End to End order and delivery seeding and influencers programs for home appliances
• Work with vendor Manager to audit quality of contact center agent calls
• Support new accounts on boarded (Retail, Builder, Other)
• Own end to end Damage Allowance program and Approve/Enter daily damage allowances for consumers
• Own end to end Damage Allowance Audit Process for the Consumer accounts offering damage allowances
• Send required daily, weekly and monthly reports
• Interact with multiple departments
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