Senior AWS Connect Developer

4 weeks ago

Woodlawn, United States Centurion Consulting Group, LLC Full time

Centurion is hiring a Senior AWS Connect Engineer/Developer to support one of our clients out of the Woodlawn, MD area. Selected candidate must reside within 2 hours of headquarters and be willing to work on-site at least 2 days a week.


Key Required Skills:

  • The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverages industry processes and best practices

Position Description:

  • Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes.
  • Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications.
  • Support and enhance existing processes based on new requirements or upgrades.
  • Facilitate requirements gathering, review and document requirements.
  • Design and develop solutions within the ServiceNow environment.

Basic Qualifications:

  • Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
  • 7 years of experience working with large enterprise framework
  • 7 years of hands-on experience working with AWS Cloud platform
  • 3 years of hands-on experience working with Amazon Connect
  • 3 years of experience using Node.js, Python or Java for development
  • 3 years of experience in designing call routing & messaging
  • Excellent interpersonal and communication skills
  • Must be able to obtain and maintain a Public Trust. Contract requirement.

Required Skills:

  • Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.
  • Knowledge and experience with integrating Pega workflows with CCaaS.
  • Knowledge and experience with building reports and dashboards preferably with Tableau.
  • Solid AWS Cloud and AWS Connect Developer experience.
  • Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.
  • Experience with process flow documentation creation.
  • Strong verbal and written communication skills.

Desired Skills:

  • Adept at working independently, but also in a team environment.
  • Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment.
  • Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems.
  • Prior Federal government experience.
  • Self-starter, highly motivated individual who adapts to a dynamic work environment.
  • Strong attention to detail with an ability to operate effectively across multiple priorities.

Education:

  • Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field with 7+ years of experience
  • Must be able to obtain and maintain a Public Trust. Contract requirement.

Position Details:

US Citizenship or Authorization to work in US required

Travel: < 10% (CONUS)

Centurion Consulting Group, LLC is an Equal Opportunity Employer EOE M/F/D/V

No third parties or subcontractors

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