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Senior AWS Connect Engineer/Developer

4 months ago

Woodlawn, United States NetVision Resources, Inc Full time

Position Description:

Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes.
Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications.
Support and enhance existing processes based on new requirements or upgrades.
Facilitate requirements gathering, review and document requirements.
Design and develop solutions within the ServiceNow environment.

Skills Requirements:

FOUNDATION FOR SUCCESS (Basic Qualifications)

Solid AWS Cloud and AWS Connect Developer experience.
Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.

Experience working with large enterprise framework
Experience working with AWS Cloud platform
Experience working with Amazon Connect
Experience using Node.js, Python or Java for development
Experience in designing call routing & messaging
Excellent interpersonal and communication skills

Factors to Help You Shine (Required Skills)

These skills will help you succeed in this position:

Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.
Knowledge and experience with integrating Pega workflows with CCaaS.
Knowledge and experience with building reports and dashboards preferably with Tableau.
Experience with process flow documentation creation.
Strong verbal and written communication skills.

NetVision Resources, Inc. (NVR) is a fast growing, IS9001, IS20000, CMMI DEV/2, MBE certified technology consulting and software development firm, based out of the DC Metro area. To know more, please visit: www.netvisionresources.com