Associate Account Principal

2 months ago

Fargo, United States Crossover Health Full time

About VitellaCare

HealthyDakota Mutual Holdings and Crossover Health have partnered to create VitellaCare advanced primary care centers in North Dakota. VitellaCare offers easy, personalized, and affordable advanced primary care services including Primary Care, Mental Health, Pharmacy Consultations and Care Navigation.


Job Summary:

The Associate Account Principal serves as the primary client support/liaison to Crossover’s self-insured clients. This role is responsible for developing the strategy and service road map for growth with assigned clients in partnership with Crossover’s Account Principal, Practice Lead, and Physician Lead. These three functions work together as a Triad to provide clinic leadership focused on achieving Crossover’s “quadruple aim” -- 1) decreased spend, 2) increased quality, 3) improved engagement, and 4) strong employee/provider engagement.


Job Responsibilities

  • Develops annual clinic budget and goals, coordinating with the Triad to ensure client goals and contract metrics are integrated and achieved.
  • Develops client budget and financial reporting for clients, partnering with Finance, the Dyad, and clinical operations, as appropriate. Oversees unbilled expenses, performance guarantees, and seeks client approval of additional spending or investments.
  • Ensures a smooth hand-off from sales on new client implementations.
  • Develops recommendations and delivers a 2-year service/revenue growth plan for the client.
  • Identifies programs that result in growing and expanding services/revenue (both horizontal and vertical growth) in concert with the client. Implements strong program management, coordinating with partners and stakeholders to ensure contract milestones are achieved.
  • Designs, develops, measures and reports against practice plan goals, with structured problem solving approach.
  • Builds strong relationships with clients and key decision makers, identifying account strengths and development needs and working with stakeholders to improve effectiveness and efficiencies.
  • Drives renewal strategies for existing clients, provides support for client negotiations.
  • Works with the client to resolve contract questions, including billing/payment issues.
  • Performs other duties as assigned.


Required Qualifications

  • Bachelor’s Degree
  • Account management or sales experience, 4 years minimum
  • Experience managing client relationships, 4 years minimum
  • Successful track record of retaining and growing client revenue, 4 years minimum
  • Located in North Dakota


Preferred Qualifications

  • Healthcare experience
  • Excellent communication, interpersonal, and organizational skills to serve as a trusted advisor to the client and influential leader to team members.
  • Excellent computer skills with knowledge of Apple and Google-based technology or client technologies such as Microsoft or HP
  • Experience working in a collaborative team environment
  • Creative, flexible and easily adapts to changing priorities
  • Energetic, takes initiative and able to work in a team environment, as well as autonomously when needed
  • Embraces innovative healthcare delivery


Physical Job Requirements

  • Requires travel to client/practice locations and management meetings 15-25%
  • Requires standing, walking and sitting for extended periods of time
  • Requires corrected vision, hearing and speech within normal ranges
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

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