General Manager

4 weeks ago

Buffalo, United States Buffalo Lodging Associates, LLC Full time

Courtyard by Marriott- Buffalo Downtown/Canalside,One Canalside, 125 Main Street, Buffalo, NY 14203

A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US

We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:

  • Weekly pay
  • Paid vacation, sick days and holidays
  • Medical, dental, vision insurance
  • 401K Retirement plan with company match
  • Travel discounts on our branded properties
  • Career growth opportunities

Role:

The primary role of the General Manager is to provide leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.

Responsibilities & Duties:

  • Development and execution of operational plans for the hotel, ensuring revenue and guest satisfaction targets are achieved, forecasting financial plans and preparing the annual hotel budget
  • Leading all associates to achieve BLA’s service and satisfaction targets through positive guest experiences
  • Ensuring proper preventive maintenance of the physical property, mechanical and IT systems, guest rooms, public space, back of the house and exterior following the processes established by BLA.
  • Managing loss prevention and risk management policies, safety standards and claims reporting
  • Empathizing and engaging with associates to continually improve hotel culture and embrace BLA core values; Excellence, Passion, Integrity, Inclusive
  • Manage direct reports by ensuring employment practices are followed, such as recommendations on employment decisions, corrective action, supporting performance management;
  • Take part as a leader in the community and maintain a positive image for the property and BLA;
  • Daily involvement in the Sales and Revenue Management function. Supporting sales and revenue through outstanding guest service to each guest and group
  • Any and all other work as required to complete the primary role of the position.

Qualifications & Requirements:

  • Two (2) and more years’ experience as a General Manager of a hotel with Branded property experience.
  • Extensive experience with rooms and F&B.
  • Working knowledge of hotel operations – including marketing plans, security and safety programs, personnel and labor relations, budget forecasting, quality assurance programs, maintenance repairs, long range planning.
  • Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.
  • Expertise in standard hotel management systems.
  • Hands-on leadership – our General Managers work directly with all their associates.

Pay range: $69K-94K

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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