Guest Services Associate

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

New York, United States The Ned Full time

Role: Guest Services Agent

Reports to: Director of Front Office


Who We Are…

The Ned NoMad is a new members’ club and hotel that opened in the heart of New York in summer 2022. It’s the first international ‘Ned’ site to open following the launch of The Ned London in 2017.

The Property…

Located in The Johnston Building and formerly the NoMad Hotel in Manhattan, the property was built in 1903 as a store and office building. The original architectural features have been honored, with interiors designed by the Soho House Design team.


The Ned NoMad offers a mix of members-only and public spaces, including 167 bedrooms and suites. Ned’s Club will give members access to a rooftop bar and terrace restaurant as well as a first-floor bar and lounge with live entertainment from The Atrium Stage, seven nights a week. New to the property is Cecconi’s, a modern day classic Italian restaurant.

The Role…

We are looking for a Guest Services Agent to support and report directly to the Director of Front Office. This is a fast-moving business, so we are looking for the right individual to be autonomous and be able to pick up multiple tasks and projects at once.

Our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you. Being an active communicator who is customer focused and detail-oriented is a must to ensure the experience we provide is unique, memorable, and fun.



Primary Responsibilities:

  • Answer every call in a timely, courteous, and gracious manner, always maintaining a professional demeanor.
  • Create a friendly, comfortable, and helpful atmosphere for guests that demonstrates the highest standards for gracious hospitality.
  • Handle guest and member inquiries in a prompt and courteous manner, whether personally or by directing the guest or member to the appropriate department or personnel.
  • Possess knowledge of all hotel and club services, membership options, facilities, outlet operating hours and amenities.
  • Must possess a full knowledge of menu items, their ingredients, potential allergy information and preparation techniques.
  • Knowledgeable in both areas of the Front Desk, Concierge, and Reservations in the PMS.
  • Be able to assist guests with package deliveries, Lost & Found inquiries, billing, availability, and service recoveries.
  • Additional duties as assigned by the Front Office Manager, Night Manager or Assistant Front Office Manager.
  • Must be able to work a flexible work schedule, including evenings, weekends, overnights, and holidays.


Key Requirements:

  • High-School diploma or GED required.
  • A minimum of six (6) months’ hotel or related experience preferred.
  • Excellent organizational skills and ability to multitask.
  • Excellent communication skills both written and verbal.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to maintain confidentiality of information.
  • Must be able to work a flexible work schedule including evenings and weekends.
  • Able to handle a large volume of guest interactions in an efficient and courteous manner.
  • Proficient in Microsoft Office, Internet, and other hotel programs (i.e. Opera PMS, KnowCross, Alice, Micros etc.)

Physical Requirements…

  • Must be able to seize, grasp, turn and hold objects with hands.
  • Long periods of sitting or standing.
  • Fast paced movements occasionally required to go from one part of the club to others.
  • Must be able to understand and communicate clearly with guests, members, and coworkers.
  • Must be able to reach and handle the computer, keyboard, and desktop items.
  • Occasionally kneel, bend, crouch and climb as required.


Our Doors Are Yours to Open…


The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.


Apply today and join us as a Guest Services


#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO


Work Perks…

  • Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
  • Referral bonus + competitive compensation
  • Career development, career training and the opportunity to work internationally
  • Flexible work schedules
  • Discounted family rates
  • Family meals
  • Two weeks’ vacation, 9 days PTO, 9 Holidays

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