Call Center Manager

2 weeks ago

Dallas, United States 4Consulting, Inc. Full time

Who we are

At 4Ci our mission is to build long term relationships, based on trust, integrity, and knowledge with all our employees and business affiliates. 4Ci has been in business for 20 years and has employees working on mission critical projects nationwide. We provide computer programming, testing, and system design services to develop and maintain multi-year, multi-million-dollar mission critical applications for the US Government. Examples of such applications are Medicaid MMIS systems, Health Insurance Exchange, Child Support, Food Stamps, Unemployment Insurance. We hire people that have desire, aptitude, and attitude to work with our clients such as big 3 consulting firms and US State Government and others.

While employed with us you get hands on experience with very large-scale mission critical applications that use latest in technology trends and software tools. We invest in training our resources and retool their expertise to meet our project needs.

More importantly our employees have a well-defined social and business purpose to help our clients deliver social and welfare benefits to millions of needs families by use of technology and knowledge.

What we do

We partner with big 3 consulting firms to design, develop, and maintain complex, heterogeneous, and client facing web-based automation systems that deliver social and welfare benefits to millions of families, nationwide. To develop such highly complex web applications we need professionals with broad range of experience and skills ranging from subject matter experts, computer programmers, project managers, tester, systems analysts and others. We invest in training our employees and retool their expertise to meet our project needs.


Job Title: Call Center Manager

Location: Remote/ Dallas TX

Duration: Long term


Job Overview:

The Call Center Manager oversees daily operations within the call center, ensuring efficient, effective service delivery and customer satisfaction. This role involves managing a team of agents, monitoring performance metrics, implementing strategies to improve efficiency, and handling escalated customer interactions. The ideal candidate should have strong leadership, communication, and problem-solving skills to foster a positive work environment and ensure the call center meets company standards.


Responsibilities:

  • Strong understanding of call center technology, including CRM software and telephony systems.
  • Analytical and problem-solving abilities, with a focus on continuous improvement.
  • Excellent verbal and written communication skills.
  • Ability to work under pressure and manage time effectively.
  • Proficiency in using Microsoft Office and reporting tools.

Bachelor s degree or foreign equivalent in Computer Engineering, or Computer Science and Engineering or STEM related courses.

40 hours per week. M-F. Must be authorized to work in the United States. Email resumes to Navdeep.poras @ fourci.com or mail to Attn: HR, 4Consulting, Inc. 6850 TPC Drive Suite 208 McKinney, TX 75070.


Disclaimer

  • 4 Consulting Inc. offers a comprehensive compensation and benefits package. 4Ci is an affirmative action-equal opportunity employer. 4Ci complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified candidates are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.

  • Call Center Manager

    2 weeks ago

    dallas, United States 4Consulting, Inc. Full time

    Who we are!At 4Ci our mission is to build long term relationships, based on trust, integrity, and knowledge with all our employees and business affiliates. 4Ci has been in business for 20 years and has employees working on mission critical projects nationwide. We provide computer programming, testing, and system design services to develop and maintain...

  • Call Center Manager

    2 weeks ago

    dallas, United States 4Consulting, Inc. Full time

    Who we are!At 4Ci our mission is to build long term relationships, based on trust, integrity, and knowledge with all our employees and business affiliates. 4Ci has been in business for 20 years and has employees working on mission critical projects nationwide. We provide computer programming, testing, and system design services to develop and maintain...

  • Call Center Representative

    1 week ago

    Dallas, United States Signeekwave Architecture Studio Full time

    About us: Welcome to Signeekwave: Where Vision Meets Reality At Signeekwave, we believe that architecture has the power to shape our world, ignite emotions, and inspire awe. We are an innovative and forward-thinking architecture firm committed to creating exceptional spaces that blend functionality, aesthetics, and sustainability. With a team of talented...

  • Call Center Representative

    6 months ago

    Dallas, United States Signeekwave Architecture Studio Full time

    About us: Welcome to Signeekwave: Where Vision Meets Reality At Signeekwave, we believe that architecture has the power to shape our world, ignite emotions, and inspire awe. We are an innovative and forward-thinking architecture firm committed to creating exceptional spaces that blend functionality, aesthetics, and sustainability. With a team of talented...

  • Call Center Representative

    2 months ago

    Dallas, United States PrideStaff Full time

    PrideStaff - 544240 [Call Center Representative] As a Call Center Representative at PrideStaff, you'll: Answer inbound calls from customers in a professional manner; Research information using multiple resources and route call to the appropriate resource; Provide customers with product and service information and resolve customers concerns and complaints;...

  • Call Center Representative

    1 month ago

    Dallas, United States Chats Cloud Cover Full time

    Job Title: Call Center Representative Job Summary: We are seeking a dedicated and customer-focused Call Center Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing information on our products and services. This role requires strong...

  • Call Center Specialist

    2 months ago

    Dallas, United States Universal Health Services Full time

    Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and older adults in crisis 24 hours a day, 7 days a week response, includi Behavioral Health, Call Center Specialist, Call Center, Specialist, Mental Health, Patient Services,...

  • Call Center Representative

    1 month ago

    Dallas, United States Compass Innovate Full time

    Are you a motivated and enthusiastic individual with a passion for providing excellent customer service We are seeking a dedicated Call Center Representative to join our dynamic team. If you enjoy helping others and thrive in a fastpaced environment we want to hear from you! Key Responsibilities: Answer incoming calls and provide accurate information to...

  • Call Center Supervisor

    2 months ago

    Dallas, United States CorVel Corporation Full time

    The Call Center Supervisor is responsible for managing daily production one or multiple teams. The role includes the following functions: provide coaching to individual agents, facilitate team meetings, assist with queue when there is high volume spikes or staffing issues, track attendance and inform managers of trends, do research on delayed or missing...

  • Call Center Representative

    3 months ago

    Dallas, United States ValorVIP Full time

    POSITION OVERVIEW: We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are...

  • Call Center Representative

    3 months ago

    Dallas, United States MCI Careers Full time

    LOCATION: Dallas, TX JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $13.10 - $17.10 / hour BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS: No...

  • Financial Call Center Representative

    3 weeks ago

    Dallas, United States TEKsystems Full time

    Job DescriptionJob DescriptionJob Description:Candidate will be assisting national contact center within the mortgage line of business. Candidates will be the front line contact with potential customers of home mortgage. This role will consist of outbound calling/cold calling of potential mortgage customers to inquire about their current mortgage needs. This...

  • Financial Call Center Representative

    3 weeks ago

    Dallas, United States Disability Solutions Full time

    Job Description:Candidate will be assisting national contact center within the mortgage line of business. Candidates will be the front line contact with potential customers of home mortgage. This role will consist of outbound calling/cold calling of potential mortgage customers to inquire about their current mortgage needs. This is a short conversation (5-6...

  • Senior Call Center Representative

    1 week ago

    Dallas, United States Milliman Full time

    The Senior Call Center Representative will handle day-to-day activities of the support team as well as other assigned duties. Hours are 9:00 am to 6:00 pm with possible overtime. Who We Are Independent for over 75 years, Milliman delivers market-lead Call Center, Representative, Senior, Skills, Healthcare, Business Services, Technology

  • Blended Call Center Representative

    4 weeks ago

    Dallas, Texas, United States ValorVIP Full time

    Job Title: Blended Call Center RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused Blended Call Center Representative to join our team at ValorVIP. As a Blended Call Center Representative, you will be responsible for handling inbound and outbound customer calls, providing exceptional service, and meeting sales targets.Key...

  • Spanish Tolling Call Center Representative

    1 month ago

    Dallas, Texas, United States ValorVIP Full time

    Job Title: Spanish Tolling Call Center RepresentativeJob Summary: We are seeking a highly motivated and customer-focused Spanish Tolling Call Center Representative to join our team at ValorVIP. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a...

  • Insurance Call Center Claims Manager

    6 months ago

    Dallas, United States Valor Intelligent Processing Full time

    POSITION OVERVIEW MCI is seeking an experienced Insurance Call Center Claims Manager experienced in Property and Casualty and Life insurance to support complex business process outsourcing accounts. You will be responsible for managing team development, issue resolution, and monitoring the metrics and KPIs of the agents and the team. In this role...

  • Call Center Client Account Manager I

    2 weeks ago

    Dallas, United States ValorVIP Full time

    POSITION OVERVIEW: SENIOR CALL CENTER CLIENT ACCOUNT MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Looking to add an experienced Call Center Client Account Manager I to support complex business process outsourcing accounts. This role will oversee enterprise and public sector client relationships and service delivery. This is a senior-level...

  • Call Center Client Account Manager I

    4 weeks ago

    Dallas, United States ValorVIP Full time

    POSITION OVERVIEW: SENIOR CALL CENTER CLIENT ACCOUNT MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Looking to add an experienced Call Center Client Account Manager I to support complex business process outsourcing accounts. This role will oversee enterprise and public sector client relationships and service delivery. This is a senior-level...

  • Call Center Client Account Manager I

    4 weeks ago

    Dallas, United States MCI Military Recruitment Full time

    POSITION OVERVIEW: SENIOR CALL CENTER CLIENT ACCOUNT MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Looking to add an experienced Call Center Client Account Manager I to support complex business process outsourcing accounts. This role will oversee enterprise and public sector client relationships and service delivery. This is a senior-level...