Technical Operations Manager

4 weeks ago

Columbia, United States Serigor Inc Full time

Job Title: Technical Operations Manager

Location: Columbia, MD

Job Type: Full Time


Overview:

Headquartered in Maryland, United States, Serigor Inc. is a customer-centric transformational global IT solutions and services partner. We have a proven track record in delivering battle-tested consulting, technology, and outsourcing services to address our clients’ evolving and complex digital transformation challenges. We harness business-centric, innovative frameworks and solutions to help clients achieve unprecedented performance levels and revenue growth at optimized costs.


We are seeking a highly skilled and motivated Technical Operations Manager to oversee the seamless delivery of our technical services. The ideal candidate will possess a strong technical background coupled with excellent managerial and leadership skills. As a pivotal member of our team, you will be responsible for ensuring efficient operations, managing projects, and driving innovation in areas such as cybersecurity, cloud computing, and artificial intelligence.


Key Responsibilities:

  • Service Delivery Management:
  • Oversee the delivery of technical services, ensuring adherence to quality standards, timelines, and client requirements.
  • Develop and implement service delivery strategies to optimize efficiency and effectiveness.
  • Act as a liaison between technical teams and clients to resolve issues and address concerns promptly.
  • Project Management:
  • Lead and coordinate technical projects from initiation to completion, ensuring all objectives are met within scope, budget, and schedule.
  • Define project goals, scope, and deliverables in collaboration with stakeholders.
  • Allocate resources, track progress, and mitigate risks to ensure successful project outcomes.


  • Legal Requirements:
  • IT Presales Project Manager needs to have a solid understanding of the legal requirements involved in IT projects. This includes knowledge of relevant laws, regulations, and industry standards that may impact the project.


  • of Work (SOW):


Drafting: The IT Presales Project Manager works closely with the sales and technical teams to understand the client's requirements and proposes a detailed SOW outlining project scope, objectives, deliverables, timelines, and resources required.

Customization: They customize the SOW to address specific client needs, ensuring that all requirements, constraints, and assumptions are clearly stated and agreed upon by both parties.


  • Service Agreements (MSA):


Integration: The IT Presales Project Manager ensures that the SOW aligns with the overarching MSA between the company and the client.

Compliance: They ensure that all SOW terms comply with the MSA and any relevant legal or regulatory requirements.

Amendments: If necessary, they coordinate amendments to the MSA to accommodate specific project requirements or changes.


  • with Human Resources:


  • Allocation: The IT Presales Project Manager collaborates with the HR department to identify and allocate appropriate resources for the project, considering skills, availability, and workload.
  • Building: They work with HR to assemble project teams with the necessary expertise and experience, ensuring the right mix of skills to deliver on project objectives.
  • Management: They may provide input to HR regarding the performance of project team members and participate in performance reviews or feedback sessions as needed.


  • with Accounting:


Budgeting: The IT Presales Project Manager works with the accounting department to develop project budgets based on the SOW and MSA terms, including resource costs, expenses, and profit margins.

  • and Payments: They ensure that project invoicing aligns with the agreed-upon payment schedule outlined in the SOW and MSA, and address any billing discrepancies or issues promptly.
  • Reporting: They may provide accounting with project progress updates and financial reports to track actual costs against budgeted amounts and support forecasting and financial analysis.
  • Risk Assessment: Assessing the legal and financial risks associated with the project is essential. The Project Manager should identify potential risks in the contracts and work with legal counsel and other stakeholders to mitigate them.
  • Process Improvement:
  • Identify opportunities for process optimization and automation to enhance operational efficiency and productivity.
  • Implement and refine operational workflows, procedures, and policies to streamline operations and mitigate risks.
  • Monitor key performance indicators (KPIs) and metrics to measure performance and identify areas for improvement.


  • Team Leadership:
  • Provide strong leadership and direction to technical teams, fostering collaboration, accountability, and a positive work environment.
  • Set clear goals and expectations, conduct performance evaluations, and support professional development initiatives.
  • Promote a culture of excellence, innovation, and continuous improvement within the organization.


Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • At least 5 years of experience in the technology field.
  • Proven experience in technical operations management, with a focus on service delivery and project management.
  • Strong understanding of cybersecurity principles, cloud computing, and artificial intelligence technologies.
  • Excellent leadership, communication, and interpersonal skills.
  • Demonstrated ability to manage complex projects, allocate resources effectively, and drive results.
  • Strategic thinker with a proactive and solution-oriented mindset.
  • Certifications such as PMP, ITIL, CISSP, or relevant technical certifications are a plus.

  • Technical Operations Manager

    4 weeks ago

    Columbia, United States Serigor Full time

    Job Title: Technical Operations ManagerLocation: Columbia, MDJob Type: Full Time Overview: Headquartered in Maryland, United States, Serigor Inc. is a customer-centric transformational global IT solutions and services partner. We have a proven track record in delivering battle-tested consulting, technology, and outsourcing services to address our clients...

  • Technical Service Manager

    3 weeks ago

    Columbia, United States W.R. Grace & Co. Full time

    Grace is seeking a Technical Service Manager to join our FCC Technical Service team! This role reports to the Technical Sales Director and may be located remotely in the US with the ability to travel up to 50%. This role will act as a point of contac Service Manager, Technical, Manager, Technology, Service, Operations, Retail, Manufacturing

  • Technical Service Manager

    1 week ago

    Columbia, United States W.R. Grace & Co. Full time

    Grace is seeking a Technical Service Manager to join our FCC Technical Service team! This role reports to the Technical Sales Director and may be located remotely in the US with the ability to travel up to 50%. This role will act as a point of contac Service Manager, Technical, Manager, Technology, Service, Operations, Retail, Manufacturing

  • Technical Project Manager-remote

    2 weeks ago

    Columbia, United States Merkle Full time

    **Company Description** Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with us to maximize the value of their...

  • Technical Manager

    1 week ago

    Columbia, United States ManTech International Corporation Full time

    Work with the PMO to handle the processing of new Technical Direction Letter (TDL) requests from the customer and the generation of corresponding Technical Direction Plans (TD - Ps). Track the progress of TDL processing and create reports for the PM. Technical Manager, Manager, Technical, Processing, Technology, Business Services

  • IT Delivery Manager

    1 week ago

    Columbia, United States Serigor Inc Full time

    Job Title: IT Project Manager / Technical Delivery ManagerLocation: Columbia, MDJob Type: Full-time Job Overview:Headquartered in Maryland, United States, Serigor Inc . is a customer-centric transformational global IT solutions and services partner. We are a small to medium size system integrator company based in Maryland, providing solutions in areas like...

  • Operations Manager

    3 weeks ago

    Columbia, South Carolina, United States Tradebe Full time

    Tradebe Environmental Services is a global leader in environmental services with US Headquarters in Merrillville, IN. Tradebe was founded in 1984 with the vision of helping industrial and chemical companies manage the increasing complexity of the waste they generate, ensuring safety for the people and the environment. Today, we continue to innovate and...

  • Operations Manager

    3 weeks ago

    Columbia, United States Tradebe Full time

    Tradebe Environmental Services is a global leader in environmental services with US Headquarters in Merrillville, IN. Tradebe was founded in 1984 with the vision of helping industrial and chemical companies manage the increasing complexity of the waste they generate, ensuring safety for the people and the environment. Today, we continue to innovate and...

  • Operations Manager

    1 week ago

    Columbia, South Carolina, United States Tradebe Full time

    Tradebe Environmental Services is a global leader in environmental services with US Headquarters in Merrillville, IN. Tradebe was founded in 1984 with the vision of helping industrial and chemical companies manage the increasing complexity of the waste they generate, ensuring safety for the people and the environment. Today, we continue to innovate and...

  • IT Delivery Manager

    2 weeks ago

    Columbia, United States Serigor Inc Full time

    Job Title: IT Project Manager / Technical Delivery Manager Location: Columbia, MDJob Type: Full-timeJob Overview:Headquartered in Maryland, United States, Serigor Inc. is a customer-centric transformational global IT solutions and services partner. We are a small to medium size system integrator company based in Maryland, providing solutions in areas like...

  • IT Delivery Manager

    1 week ago

    Columbia, United States Serigor Inc Full time

    Job Title: IT Project Manager / Technical Delivery Manager Location: Columbia, MD Job Type: Full-time Job Overview: Headquartered in Maryland, United States, Serigor Inc. is a customer-centric transformational global IT solutions and services partner. We are a small to medium size system integrator company based in Maryland, providing solutions in areas...

  • IT Delivery Manager

    1 week ago

    Columbia, United States Serigor Inc Full time

    Job Title: IT Project Manager / Technical Delivery Manager Location: Columbia, MDJob Type: Full-timeJob Overview:Headquartered in Maryland, United States, Serigor Inc. is a customer-centric transformational global IT solutions and services partner. We are a small to medium size system integrator company based in Maryland, providing solutions in areas like...

  • Technical Project Manager

    3 weeks ago

    Columbia, United States KBR Full time

    ::: section Technical Project Manager KBR is proactively seeking a Technical Project Manager to manage site surveys and the planning, scheduling, and execution of installation efforts forthe Counter-UnmannedAerialSystem (C-UAS)programin St. Inigoes, MD/Webster Field. This is a full-time on-site position. This position may require travel. In This Role, You...

  • Technical Writer

    6 days ago

    Columbia, United States Convergint Federal Solutions Full time

    Job DescriptionJob DescriptionCompany DescriptionJoin our team at Convergint Federal Solutions (CFS). Become part of one of the nation's leading security integrator's for the U.S. Federal Government.CFS is a wholly owned subsidiary of Convergint Technologies and is the Federal Government Arm of Convergint. CFS is a systems integration company that...

  • Technical Account Manager

    3 weeks ago

    Columbia, United States Novatech Inc. Full time

    Job DescriptionJob DescriptionAt Novatech, we are on a mission to provide exceptional customer service in the business solutions industry. From managed print and managed IT to cybersecurity and cloud solutions, Novatech helps increase profits by empowering businesses to increase productivity, lower costs and drive growth through expert guidance and support...

  • Technical Account Manager

    2 weeks ago

    Columbia, United States Novatech Inc. Full time

    Job DescriptionJob DescriptionAt Novatech, we are on a mission to provide exceptional customer service in the business solutions industry. From managed print and managed IT to cybersecurity and cloud solutions, Novatech helps increase profits by empowering businesses to increase productivity, lower costs and drive growth through expert guidance and support...

  • Technical Account Manager

    1 week ago

    Columbia, United States Novatech Inc. Full time

    Job DescriptionJob DescriptionAt Novatech, we are on a mission to provide exceptional customer service in the business solutions industry. From managed print and managed IT to cybersecurity and cloud solutions, Novatech helps increase profits by empowering businesses to increase productivity, lower costs and drive growth through expert guidance and support...

  • Technical Account Manager

    7 days ago

    Columbia, United States Novatech Inc. Full time

    Job DescriptionJob DescriptionAt Novatech, we are on a mission to provide exceptional customer service in the business solutions industry. From managed print and managed IT to cybersecurity and cloud solutions, Novatech helps increase profits by empowering businesses to increase productivity, lower costs and drive growth through expert guidance and support...

  • Technical Account Manager

    4 weeks ago

    Columbia, United States KION Full time

    Kion’s cloud enablement software platform provides a unified approach for financial management, continuous compliance, and the automation and orchestration of cloud resources. We’re a fast-growing, Series A-stage startupthat has quickly become the industry’s most trusted solution for enabling customers’ journey to the cloud to be more efficient,...

  • Technical Account Manager

    1 week ago

    Columbia, United States KION Full time

    Kion’s cloud enablement software platform provides a unified approach for financial management, continuous compliance, and the automation and orchestration of cloud resources. We’re a fast-growing, Series A-stage startupthat has quickly become the industry’s most trusted solution for enabling customers’ journey to the cloud to be more efficient,...