Customer Service Specialist

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Fort Collins, United States FanBrander Full time

CUSTOMER SUPPORT SPECIALIST | Fort Collins CO


WE ARE a high-caliber, rapidly growing company that thrives on being different and innovative. We work hard, play harder, and strive for excellence in anything we do. We are Branded Logistics and Team FAN BRANDER.


FAN BRANDER is a trusted brand partner that provides licensed products and designs to loyal fans in search of quality goods. Based in Fort Collins, Colorado, FanBrander combines the quality products of companies like CORKCICLE, BRUMATE, OTTERBOX, VICTROLA, MOPHIE, AND INCIPIO, with the passion for sports exhibited by fans of the NFL, NCAA, NBA, MLB, and MLS. Our tremendous offering includes great products for on-the-go sports fans committed to their teams.


YOU ARE smart, resourceful, driven to succeed, and thrive in a fast-paced environment. You’re not afraid of trying new things or rolling up your sleeves and getting your hands dirty. You embrace technology, keep an open mind, and aim to learn something new every day. You want to be an integral part of a team that makes an impact and drives your company forward.


WE’RE LOOKING FOR a Customer Support Specialist who will be responsible for working with the Sales Team, Marketing/Creative team, and the Operations Team and most importantly will interact with our customers daily. This position will be the main point of contact to a regional group of our customers and handle all their special projects, client requests, and needs daily.


This is a full-time on-site role located in Fort Collins, CO. The Customer Service Specialist will provide excellent customer support and ensure customer satisfaction. This includes handling customer inquiries, resolving issues, and maintaining a positive customer experience. The Customer Service Specialist must possess strong phone etiquette and focus on providing exceptional customer service.

Qualifications



Position Mantra: “I can take care of that for you”


Superpowers: Lightning reflexes, service superstar, professional problem-solver


Characteristics, Qualifications & Responsibilities:


  • Experience in delivering excellent customer experiences
  • Strong phone etiquette and communication skills
  • Ability to handle customer inquiries and resolve issues
  • Experience in a customer service role is preferred
  • Knowledge of sports and sports teams is beneficial
  • Helping coordinate orders, quotes, and lead times with our sales reps and distributors
  • Be knowledgeable of all products and current promotional activities
  • High level of organization, and attention to detail -  need to be able to multitask with high accuracy
  • Strong problem-solving skills and a personal sense of responsibility
  • Most importantly: Must be a self-starter, and cannot sit around and wait for things to happen
  • Able to work quickly and effectively under pressure and strict timelines
  • Conduct all activities in accordance with the highest ethical standards, with high energy, outgoing personality/friendly and professional attitude
  • Must take on a proactive role in researching and resolving problems and questions
  • Committed to quality service to customers and fellow employees, with terrific oral, listening, and written communication skills, and capable of preserving confidential or sensitive information
  • Very good team player and capable of working well under pressure



Experience:

  • A minimum of 1- 3 years of experience in Customer Service



Computer Skills:

  • Proficiency with Microsoft Office (Word, Excel, Outlook)



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