Customer Service Specialist

1 week ago


New York, United States Idea Nuova, Inc. Full time

Job Functions:

  • Customer Service: follows up with customers on a timely basis, requests additional parts from factories as necessary and sends out replacement parts
  • Acts as liaison with the warehouses to ensure customer parts/ replacements go out
  • Maintains and files test reports, inspection reports, audits and other certificates
  • Maintains testing logs. Follows up with production and overseas on a weekly basis to ensure all is updated
  • Maintains and files lab dip and shade band approvals.
  • Maintains factory compliance matrix and works with overseas to ensure all audits are up to date
  • Submits audits and CAPs to licensors and retailers as necessary
  • Prepares TRFs for testing and inspection as necessary
  • Reviews testing / inspection quotations from BV/ ITS/ SGS with QC Manager
  • Follows up with factories on audit renewals and samples for testing
  • Follows up with third party labs for testing status
  • Maintains Testing/Inspection and chargeback logs
  • Learn to review packaging, manuals, care labels and law labels for all retailers and confirms with Production team
  • Uploads bedding and toy registrations to GRS to ensure all active URNs are compliant

Review testing samples for quality

  • Prepare GCCs and CPCs as needed


Needs to be proficient in Microsoft excel/word/PowerPoint



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