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Business Analyst
2 months ago
We are seeking a Technical Business Analyst; you’ll be called upon to think strategically. You’ll work across functions and/or departments to understand the needs of the business as it relates to the endpoint user experience. You will facilitate relationships between business clients and technical resources, with a focus on understanding the voice of the customer, along with business processes and the underlying systems that support those processes. You will develop requirements and related business rules while working closely with technology subject matter experts and business partners to implement solutions for solving complex business challenges.
Responsibilities:
- As a member of an Agile team, it will be your accountability to partner with the Product team, Engineering members, and Business clients to gather feedback, and develop and support technical processes as it relate to various Endpoint solutions including desktop virtualization and digital experience monitoring solutions.
- Define business requirements and translate them into technical specifications for engineering.
- Gather feedback and analyze data to help facilitate you and the team to make data-driven decisions.
- Partnering with product and engineering teams to understand user's voice and taking that feedback to perform a gap analysis to recommend solutions that will improve the user experience.
- Provide day-to-day assistance with organizational change management, including but not limited to user rollout communications (written and verbal), deployment planning, end-user training, and document curation.
Mandatory Skills:
- Four or more years of experience/knowledge of business operations/processes to include analysis, design, documentation, using industry best practices and standards.
- Experience working with Gen AI, M365/Microsoft, and Digital Workplace technologies.
- Security, compliance, and/or privacy experience.
- Demonstrated flexibility to adjust to changing business needs by effectively managing and prioritizing concurrent assignments.
- Demonstrated ability to identify and resolve critical issues through effective problem-solving skills.
- Strong ability to develop and leverage relationships; ability to effectively influence and negotiate with internal and external partners.
- Excellent communication skills focused on facilitation of meetings; ability to deliver informative, well-organized documentation and presentations and ability to effectively communicate in difficult and sensitive situations.
- Able to take data from various sources, analyze, manipulate, and provide a visual representation of the data, consumable by multiple levels/roles, including senior leadership.
