Technical Business Analyst

3 days ago


Milwaukee, Wisconsin, United States Brooksource Full time

Technical Business Analyst Opportunity

Brooksource is seeking a skilled Technical Business Analyst to join our team and support our Contact Center solution. As a Technical Business Analyst, you will play a crucial role in bridging the gap between business needs and technical solutions, ensuring our Contact Center operates efficiently and effectively to meet our customer service goals.

Key Responsibilities:

  • Requirements Gathering: Collaborate with business stakeholders to understand and document business requirements related to the Contact Center solution.
  • Analysis and Documentation: Analyze existing business processes and systems to identify opportunities for improvement and efficiency gains. Document current and future state processes, data flows, and system interfaces.
  • Technical Specifications: Translate business requirements into clear technical specifications and user stories for development teams.
  • Solution Design: Work with technical teams to design solutions that meet business requirements and align with overall system architecture standards.
  • Change Management: Support change management processes by providing impact assessments, training materials, and communication plans for stakeholders affected by Contact Center solution enhancements.
  • Continuous Improvement: Proactively identify opportunities to enhance Contact Center functionalities, improve operational efficiencies, and optimize customer service experiences.
  • Vendor Management: Liaise with third-party vendors to understand product roadmaps, coordinate implementations, and resolve technical issues as they relate to the Contact Center solution.

About Brooksource

Brooksource is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.



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