Help Desk Engineer

2 weeks ago


DeKalb, United States SundogIT, Inc. Full time

As a Fast Response Engineer at Sundog, you hold a key role in the growth and success of our organization. You have a few primary responsibilities:

  • The Client experience
  • On-site / Remote service
  • Documentation of Client networks
  • Training Clients on basic IT, security, and productivity best practices
  • Finding Business IT solutions


You will be accountable for:

  • Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences
  • Configure file, print and remote access services
  • Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
  • Backup Maintenance
  • Ability to provide accurate time estimates for how long a task will take
  • Ability to quickly learn new technologies through the use of self-study materials and intuition

To be successful, you have:

  • Experience required with Windows desktop operating systems
  • Understanding of TCP/IP and troubleshooting Internet connectivity
  • Experience with routers and firewalls
  • Experience with Terminal Services
  • Understanding of relationship between switches, patch panels and connecting nodes to a network
  • Understanding of DNS services
  • Working Knowledge of Non-Cisco Firewall Technologies - SonicWALL, Linksys, NetGear
  • Working Knowledge of Wireless Technologies

Credentials and Experience:

  • Education in Networking is great, but experience, passion and culture will win the day
  • Net+ are required within the first 180 days of hire


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