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![IDR, Inc.](https://media.trabajo.org/img/noimg.jpg)
Customer Service Memeber
2 months ago
IDR is seeking out a Customer Service Representatives to join one of our Top-performing Fortune 500 Retail partners with their Team Member Fund Assistant Program If you are looking for a customer service opportunity and would like to join a large, growing organization that has an amazing team-oriented culture, please apply today
These positions are contract but could go fulltime.
Position Overview for the Customer Service Representative:
- Answer questions made by customers on the company website in a timely manner
- Utilize excel to track and monitor vendor communication
- Research to answer customer questions and reach out directly to the product vendors to ensure accuracy
- Draft professional responses to online inquires made by customers via web related to product reviews or returns
Required Skills for the Online Customer Service Representative:
- 2+ years of customer service experience, retail highly preferred
- Ability to be resourceful and proficient with grammar
- Experience coordinating with external vendors
- Experience with Microsoft Excel
What is in it for you?
- Competitive compensation package
- Ability to gain industry knowledge in the retail sector
- Full Benefits; Medical, Vision, Dental, and more
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 20+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 7 years in a row