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Air Specialist
3 months ago
ABOUT US
We are driven by service through PASSION, PEOPLE & PURPOSE. A Family of Brands making travel matter for over 100 years. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable. We’re seeking new talent to elevate our team and can’t wait to hear from you.
HOW YOU’LL WORK
We’re energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity.
We offer a flexible work environment - in person in exciting offices and virtually with leading technology. Working together across markets, teams, and disciplines ensures everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes, and everyone flourishes.
PERKS
- After your first year, you get an annual travel credit of $1,250 to travel on any one of our core travel brands.
- You also get 2 weeks a year where you can work from anywhere in the world, your choice.
- To grow – we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3,000 per year to support external learning and development courses that interest you and drive your passion.
- Giving back - we give you two paid work days each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®.
POSITION SUMMARY
The Air Specialist will handle incoming bookings and service inquiries for airline reservations using Company resources to provide complete and accurate air itineraries for all TTC’s North America brands (AAT Kings, Adventure World Travel, Brendan Vacations, Contiki, Cost Saver, Insight Vacations, Luxury Gold, and Trafalgar).
Key Responsibilities
- Book applicable air itineraries in Amadeus via voice, chat, or email. Book accurate flight itineraries in conjunction with scheduled tours as well as cost requirements.
- Read, understand, and apply airfare rules and restrictions including published and bulk fares, codeshares, routing requirements, ticketing deadlines, changes, and cancellations.
- Issue airline tickets according to airline and company policies and procedures, ticket issuance includes manual pricing and exchanges.
- Support in-house contact center agents and managers via phone, chat, or email.
- Provide courteous and prompt responses to e-mail, chat, and phone requests for air-programs.
- Process airline-initiated itinerary changes and send timely communication to our guests.
- Process name corrections in Amadeus and in-house systems requested by internal and external guests according to airline and company policies and procedures.
- Work with the air team to achieve performance standards for all brands and air department duties.
- Process miscellaneous requests including seat assignments, special meals, and email confirmation requests.
- Process queues with efficiency and accuracy according to department protocol.
- Ability to keep open communication with other team members.
- Work directly with management on problem-solving.
- Maintain the integrity of the company and our airline partners.
- Be available to work any shift during business hours including rotating weekends.
- Be available to work overtime when necessary.
- Knowledge of O365 apps.
- Ability to type a minimum of 45 wpm
- Other duties as required and assigned.
Qualifications
- 1 year in the travel industry preferred.
The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state or local laws or ordinances.
The Travel Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
