Service Center Manager

3 weeks ago

Ocala, United States Geoprobe Systems® Full time
The service center manager (Florida) leads people and processes, overseeing the day-to-day activities of our Southeast based service sales and service shop. This individual will direct team activities with the goal of providing top service to our customers while maintaining a safe working environment, continuously improving processes, being an asset to customers, and developing employees in knowledge/competency resulting in a more effective team. Candidates must be flexible and able to respond positively to changes and challenges. They should be able to think outside the box to solve problems and willing to go the extra mile to ensure department goals are met. The manager will guide and support the SESC in a manner consistent with the Company's Statement of Objectives.

Job Responsibilities

  • Work with service director to set overall vision and yearly objectives. Manage operations to achieve these goals:
  • Promote SESC Business to grow service revenue while maintaining a strong focus on customer needs
  • Systematically meet with customers and prospective customers to identify opportunities and promote offerings
  • Build and sustain Geoprobe culture at SESC . Support and uphold Geoprobe objectives with SESC team, customers, team members at other locations
  • Increase billable hours in SESC shop year over year
  • Assist in the process of evaluating and building a Geoprobe blueprint for service centers including personnel, facilities, tools, systems, training, employment agreements, and financial reports. (Absorption model)
  • Motivate employees toward understanding and aligning with company culture and goals
  • Provide opportunities for employee growth through cross training, goal setting, and giving feedback
  • Provide clear direction in everyday and challenging situations
  • Handle time & vacation approval, hiring selections and decisions to discontinue employment
  • Make recommendations on capital expenditures to improve capacity and quality
  • Identify and implement processes and procedures to improve efficiency and quality
  • Prioritize, multitask, and maintain flexibility in a fast-paced, changing environment
  • Perform other tasks as needed, such as run Geoprobe® equipment for sales or training purposes
  • 45+ hour work week on average

Requirements

Job Requirements

  • Humble - team oriented in action and words, defines success collectively
  • Hungry - full of energy, self-motivated and enjoys working hard
  • Smart interpersonally - Strong listening skills, relates well to others
  • Flexibility - learns quickly when facing new problems, open to change
  • Resilience - Seldom gives up before finishing especially in the face of setbacks
  • Decisive leadership skills & problem-solving under pressure
  • Outward mindset - understands the needs, objectives, and challenges of both internal and external customers. Acts with customers in mind gaining their trust and respect
  • Strong interpersonal & communication skills (both verbal and written)
  • Organization skills with strong attention to detail
  • Mechanical ability
  • SAP experience preferred

Benefits

  • 401(k)
  • Health Insurance
  • Vacation
  • Sick Leave
  • Profit Sharing

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